Communications Effectiveness Survey

Measures how well internal communications inform, reach, and engage employees across channels — identifying clarity gaps, channel preferences, and opportunities to improve two-way dialogue.

Information Access & Awareness

• I receive the information I need to do my job effectively.
  Strongly disagree → Strongly agree (1–5)
• I am kept informed about decisions and changes that affect my work.
  Strongly disagree → Strongly agree (1–5)
• I am aware of the organization's current priorities and strategic direction.
  Strongly disagree → Strongly agree (1–5)
• What is the biggest gap in the information you currently receive? (Optional — please share if your rating above was 3 or lower)
  Your response helps us understand where information is not reaching employees.

Message Clarity & Relevance

• Communications from leadership are clear and easy to understand.
  Strongly disagree → Strongly agree (1–5)
• Internal communications are relevant to my role and day-to-day work.
  Strongly disagree → Strongly agree (1–5)
• The volume of internal communications I receive feels appropriate — not too much or too little.
  Strongly disagree → Strongly agree (1–5)
• If any communications feel unclear or irrelevant, please describe what could be improved.
  Please share if your rating on any question above was 3 or lower.

Channel Trust & Effectiveness

• Which communication channels do you rely on most to stay informed? (Select all that apply)
  Options: Company intranet / portal, Email newsletters, Team meetings, All-hands / town halls, Direct manager conversations, Chat tools (e.g., Teams / Slack), Digital signage / bulletin boards, Other
• The communication channels available to me make it easy to find the information I need.
  Strongly disagree → Strongly agree (1–5)
• I trust the information I receive through official company communication channels.
  Strongly disagree → Strongly agree (1–5)
• Which channel would you most like to see improved or used more effectively?
  e.g., intranet, email, team meetings, all-hands

Manager as Communication Conduit

• My manager keeps me informed about news and updates relevant to our team.
  Strongly disagree → Strongly agree (1–5)
• My manager translates broader organizational messages into context that is meaningful for our team.
  Strongly disagree → Strongly agree (1–5)
• My manager creates space for questions and discussion after sharing important updates.
  Strongly disagree → Strongly agree (1–5)
• What could your manager do differently to improve how communications are shared with your team?
  Please share if your rating on any question above was 3 or lower.

Two-Way Communication & Psychological Safety

• I feel comfortable asking questions or raising concerns about information I receive.
  Strongly disagree → Strongly agree (1–5)
• I believe employee feedback and input genuinely influence how the organization communicates.
  Strongly disagree → Strongly agree (1–5)
• There are effective ways for me to share ideas or concerns with leadership.
  Strongly disagree → Strongly agree (1–5)
• What would make you feel more heard or included in how the organization communicates?
  Please share if your rating on any question above was 3 or lower.

Overall & Open Feedback

• Overall, how effective are internal communications at keeping employees informed and engaged?
  Strongly disagree → Strongly agree (1–5). This is our headline engagement driver metric for communications.
• On a scale of 0–10, how likely are you to say that internal communications at this organization are a strength? (eNPS-style)
  0 = Not at all likely, 10 = Extremely likely. Scores 0–6 = Detractor, 7–8 = Passive, 9–10 = Promoter.
• What is the primary reason for the score you gave above?
  Your candid response helps us understand the 'why' behind the score.
• Is there anything else you'd like to share about how we communicate internally — what's working, what isn't, or what you'd like to see more of?
  All responses are anonymous. Your honest feedback is valued and will be reviewed by the communications team.