Candidate Experience NPS Survey

An anonymous NPS-style survey measuring candidate experience at offer and rejection stages to identify friction points, improve recruiter effectiveness, and benchmark hiring process quality.

Overall Candidate NPS

• How likely are you to recommend our company as a place to apply for a job to a friend or colleague?
  Rate on a scale of 0 (Not at all likely) to 10 (Extremely likely). Scores 0–6 = Detractor, 7–8 = Passive, 9–10 = Promoter.
• What is the primary reason for your score above?
  Please be as specific as possible. Your feedback is anonymous and directly shapes how we improve our hiring process.

Application & Communication Experience

• The application process was straightforward and easy to complete.
  1 = Strongly disagree, 2 = Disagree, 3 = Neutral, 4 = Agree, 5 = Strongly agree
• I received timely and clear communication at each stage of the hiring process.
  1 = Strongly disagree, 2 = Disagree, 3 = Neutral, 4 = Agree, 5 = Strongly agree
• I always knew what the next step in the process would be and when to expect it.
  1 = Strongly disagree, 2 = Disagree, 3 = Neutral, 4 = Agree, 5 = Strongly agree
• If you rated any of the above 3 or lower, what specific communication or process gaps did you experience?
  Optional — your specific feedback helps us fix the right things.

Interview Experience & Recruiter Effectiveness

• My interactions with the recruiter(s) were professional, respectful, and helpful.
  1 = Strongly disagree, 2 = Disagree, 3 = Neutral, 4 = Agree, 5 = Strongly agree
• The interviewers were well-prepared and knowledgeable about the role.
  1 = Strongly disagree, 2 = Disagree, 3 = Neutral, 4 = Agree, 5 = Strongly agree
• The interview process gave me a realistic and accurate picture of the role and the company.
  1 = Strongly disagree, 2 = Disagree, 3 = Neutral, 4 = Agree, 5 = Strongly agree
• If you rated any of the above 3 or lower, what would have made the interview experience better?
  Optional — specific examples are most helpful (e.g., scheduling, question relevance, interviewer preparedness).

Outcome Experience (Offer or Rejection)

• Which best describes your hiring outcome?
  Select the option that applies to you.
• The outcome was communicated to me in a timely and respectful manner.
  1 = Strongly disagree, 2 = Disagree, 3 = Neutral, 4 = Agree, 5 = Strongly agree
• If you received an offer: The offer details (compensation, role, timeline) were clearly explained.
  1 = Strongly disagree, 2 = Disagree, 3 = Neutral, 4 = Agree, 5 = Strongly agree. Skip if not applicable.
• If you were not selected: The rejection was handled in a way that preserved my positive impression of the company.
  1 = Strongly disagree, 2 = Disagree, 3 = Neutral, 4 = Agree, 5 = Strongly agree. Skip if not applicable.
• If you rated either outcome question 3 or lower, what could we have done differently?
  Optional — your candid feedback helps us treat every candidate with the respect they deserve.

Open Feedback & Optional Demographics

• Is there anything else about your experience as a candidate that you'd like to share?
  This is your space — positive highlights, specific pain points, or suggestions are all welcome.
• Which stage did you reach before the process concluded?
  Optional — helps us pinpoint where in the funnel friction is highest. Application review, Phone screen, First-round interview, Final-round interview, Offer stage.
• How did you first hear about this role?
  Optional — helps us understand sourcing channel quality. Job board, Company website, Employee referral, LinkedIn, Recruiter outreach, Other.