Teller Cash Limit and Vault Buy/Sell SOP

Standard operating procedure for keeping a teller cash drawer within assigned limits by buying cash from or selling excess cash to the vault change fund using signed debit and credit memos.

Steps

• Verify the drawer balance against the assigned limit
  The Teller counts the drawer and compares the total to the assigned limit and branch tolerance before any cash movement. If the variance is outside the approved tolerance, the Teller stops and escalates to the Branch Supervisor.
• Determine whether a buy or sell transaction is required
  The Teller compares the verified drawer balance to the assigned limit and selects the correct cash movement path. Use a buy transaction when the drawer is below the minimum limit and a sell transaction when the drawer is above the maximum limit.
• Request cash from the vault for a buy transaction
  The Teller requests the approved cash amount from the vault custodian and confirms the amount matches the buy requirement before any transfer begins.
• Complete and sign the debit memo
  The Teller completes the debit memo with the date, amount, teller identifier, and vault authorization signature before the cash exchange proceeds.
• Prepare excess cash for a sell transaction
  The Teller separates the excess cash, recounts it, and confirms the amount to be returned to the vault before completing the sell transaction.
• Complete and sign the credit memo
  The Teller completes the credit memo with the date, amount, teller identifier, and vault authorization signature before the cash exchange proceeds.
• Exchange cash with the vault under dual control
  The Teller and vault custodian exchange the exact memo amount under dual control and stop immediately if the physical count does not match the memo.
• Recount the drawer and confirm the final balance
  The Teller recounts the drawer after the transfer and confirms the final balance is within the assigned limit and matches the memo amount.
• Escalate any discrepancy or non-conformance
  The Teller stops the workflow and notifies the Branch Supervisor if the cash count does not match the memo amount or the drawer remains out of limit after recount.