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Run: Teller Cash Limit and Vault Buy/Sell SOP

Use this SOP to keep a teller cash drawer within its assigned limit by buying from or selling excess cash to the vault with signed debit and credit memos.

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Steps

The Teller counts the drawer and compares the total to the assigned limit and branch tolerance before any cash movement. If the variance is outside the approved tolerance, the Teller stops and escalates to the Branch Supervisor.
The Teller compares the verified drawer balance to the assigned limit and selects the correct cash movement path. Use a buy transaction when the drawer is below the minimum limit and a sell transaction when the drawer is above the maximum limit.
The Teller requests the approved cash amount from the vault custodian and confirms the amount matches the buy requirement before any transfer begins.
The Teller completes the debit memo with the date, amount, teller identifier, and vault authorization signature before the cash exchange proceeds.
The Teller separates the excess cash, recounts it, and confirms the amount to be returned to the vault before completing the sell transaction.
The Teller completes the credit memo with the date, amount, teller identifier, and vault authorization signature before the cash exchange proceeds.
The Teller and vault custodian exchange the exact memo amount under dual control and stop immediately if the physical count does not match the memo.
The Teller recounts the drawer after the transfer and confirms the final balance is within the assigned limit and matches the memo amount.
The Teller stops the workflow and notifies the Branch Supervisor if the cash count does not match the memo amount or the drawer remains out of limit after recount.

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