Coin Machine Operation and Balancing SOP

Standard procedure for operating a self-service coin counting machine, clearing jams, emptying hoppers, and reconciling counted coin totals to the general ledger.

Steps

• Verify machine readiness
  The operator inspects the hopper for cracks, verifies all guards are in place, and confirms the emergency stop button is accessible and functional.
• Prepare the work area
  The operator clears loose coins, liquids, wrappers, and other obstructions from the surrounding area and confirms the floor is dry and safe to access.
• Load coins into the hopper
  The operator loads approved coins into the hopper without exceeding the machine fill limit and removes any foreign objects before starting the cycle.
• Start the counting cycle
  The operator starts the machine and confirms the cycle begins normally without alarms, abnormal noise, or vibration.
• Monitor the machine during operation
  The operator watches the machine continuously for jams, unusual noise, smoke, repeated misfeeds, or overheating and stops the cycle if any fault appears.
• Stop and isolate the machine before clearing a jam
  The operator turns off and unplugs the machine before any jam clearing or internal inspection begins.
• Remove the jammed coin or obstruction
  The operator uses only approved methods to remove the obstruction and does not force internal parts or bypass guards.
• Escalate unresolved jams or repeated faults
  The operator determines whether the machine can safely resume or whether the issue must be escalated for maintenance review.
• Resume the counting cycle
  The operator restarts the machine and confirms normal operation before leaving it unattended.
• Empty the hopper and collection bins
  The operator transfers all counted coins to the designated collection container and checks that the hopper and bins are fully empty.
• Reconcile machine totals to the general ledger
  The operator compares the machine total to the general ledger, applies the site variance tolerance, and records any difference for review.
• Document the variance and escalate non-conformance
  The operator records the discrepancy, notes the recount result if applicable, and escalates unresolved variances or repeated faults to a supervisor.