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Run: Coin Machine Operation and Balancing SOP

This Coin Machine Operation and Balancing SOP template guides staff through safe coin counting, jam clearing, hopper emptying, and ledger reconciliation. It ...

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Steps

The operator inspects the hopper for cracks, verifies all guards are in place, and confirms the emergency stop button is accessible and functional.
The operator clears loose coins, liquids, wrappers, and other obstructions from the surrounding area and confirms the floor is dry and safe to access.
The operator loads approved coins into the hopper without exceeding the machine fill limit and removes any foreign objects before starting the cycle.
The operator starts the machine and confirms the cycle begins normally without alarms, abnormal noise, or vibration.
The operator watches the machine continuously for jams, unusual noise, smoke, repeated misfeeds, or overheating and stops the cycle if any fault appears.
The operator turns off and unplugs the machine before any jam clearing or internal inspection begins.
The operator uses only approved methods to remove the obstruction and does not force internal parts or bypass guards.
The operator determines whether the machine can safely resume or whether the issue must be escalated for maintenance review.
The operator restarts the machine and confirms normal operation before leaving it unattended.
The operator transfers all counted coins to the designated collection container and checks that the hopper and bins are fully empty.
The operator compares the machine total to the general ledger, applies the site variance tolerance, and records any difference for review.
The operator records the discrepancy, notes the recount result if applicable, and escalates unresolved variances or repeated faults to a supervisor.

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