State Liquor Store Age Verification Compliance Audit

Compliance inspection for state liquor store age verification practices, including ID check rate, acceptable identification types posted at POS, refusal log completeness, and employee compliance observations.

Inspection Details

• Store location and audit date recorded
• Inspector identified and authorized
• Audit scope documented
  Note whether the audit covers all registers, a sample of transactions, or a targeted follow-up review.
• Reference policy or SOP available for review

POS Age Verification Controls

• Acceptable identification types posted at POS
  Posted list should match store policy and local/state requirements, and be visible to the cashier without obstruction.
• POS age verification prompt enabled
  System requires age verification prompt before alcohol sale completion, where applicable.
• Cashier can identify acceptable ID types
  Observed employee can state which ID types are accepted without prompting.
• POS signage and screen prompts are legible and unobstructed
  Age-verification signage and any POS prompts are visible from the cashier position and not blocked by merchandise or equipment.
• Age verification procedure posted or accessible at register
  Written procedure is available to staff at the register or in an immediately accessible location.

Transaction ID Check Rate

• Sample size reviewed
  Enter the number of alcohol transactions reviewed during the audit.
• Transactions with documented or observed ID check
  Enter the number of reviewed transactions where ID was checked before sale completion.
• ID check rate meets store requirement
  Compare the observed ID check rate against the store's required standard.
• No observed sale to visibly underage customer without ID check
  During live observation, no alcohol sale was completed without an ID check when the customer appeared under the store's verification threshold.
• Age verification performed before transaction completion
  Observed ID check occurs before tendering and finalizing the alcohol sale.

Refusal Log and Documentation

• Refusal log available for review
• Refusal log entries complete
  Entries include date, time, employee name or ID, reason for refusal, and transaction details as required by policy.
• Refusal log entries match observed or sampled events
  Documented refusals align with observed incidents and transaction review results.
• Refusal log maintained in a secure and accessible location
  Log is protected from alteration and available for management or regulator review.
• Corrective actions documented for prior refusal log deficiencies
  If prior issues were identified, confirm that corrective actions and retraining are documented.

Employee Compliance Observations

• Employee requests ID for age-restricted alcohol sales
  Observed staff request identification consistently when required by policy.
• Employee checks ID date of birth and expiration
  Observed staff verify both date of birth and ID expiration before completing the sale.
• Employee refuses sale when ID is missing, expired, or invalid
  Observed staff refuse transactions when identification is absent, expired, altered, or otherwise unacceptable.
• Employee follows escalation procedure for disputed IDs
  Observed staff escalate questionable IDs to a supervisor or manager per policy.
• Employee interaction is professional and consistent with compliance policy
  Observed communication is respectful, calm, and consistent when requesting or refusing ID.