Self-Order Kiosk Order Accuracy and Upsell Audit

Inspection template for randomly sampling self-order kiosk transactions to verify modifier accuracy, upsell prompt behavior, and combo logic against menu design, while documenting kiosk-specific defects for tech support.

Audit Details and Sample Selection

• Audit date and kiosk location recorded
• Kiosk ID or terminal identifier recorded
• Random sample size documented
• Sample includes completed orders from current menu configuration
  Verify the sampled transactions were placed after the current kiosk menu, pricing, and combo logic were deployed.

Modifier Accuracy

• Required modifiers captured correctly on ticket
  Check that required modifiers such as size, temperature, protein choice, add-ons, and exclusions appear exactly as selected.
• Modifier options match menu design
  Verify the kiosk displays only approved modifier choices and that labels, pricing, and availability match the published menu.
• Allergen or dietary modifiers preserved without omission
  Confirm allergen-related exclusions, substitutions, or dietary notes entered at the kiosk are retained on the final order ticket and visible to production staff.
• Modifier pricing calculated correctly
  Verify add-on charges, upcharges, and free modifiers are reflected accurately in the order total.

Upsell Prompt Behavior

• Upsell prompts appear at intended decision points
  Check whether prompts for sides, drinks, desserts, premium toppings, or upgrades appear where the menu design specifies.
• Upsell prompt content matches approved script and pricing
  Verify wording, item image, bundle offer, and price shown in the kiosk prompt match the approved merchandising configuration.
• Upsell selections are added to the final order correctly
  Confirm accepted upsell items are transmitted to the ticket and are not dropped, duplicated, or substituted.
• Upsell prompts do not block order completion
  Verify the kiosk allows the customer to decline upsells and continue without error, loop, or timeout.

Combo Logic and Menu Rules

• Combo meal pricing and inclusions match menu rules
  Verify combo bundles include the correct base items, sides, beverages, and price structure defined in the menu build.
• Combo substitutions follow approved limits
  Check that allowed substitutions are offered and restricted substitutions are blocked or priced correctly.
• Quantity rules and item dependencies function correctly
  Verify minimums, maximums, required pairings, and item dependencies behave as designed.
• Out-of-stock or unavailable items are suppressed or flagged
  Confirm unavailable items cannot be selected, or are clearly marked and handled according to kiosk configuration.

Order Ticket and Production Handoff

• Final ticket matches kiosk selections
  Compare the completed kiosk order to the printed or digital production ticket for omissions, duplicates, or incorrect item mapping.
• Special instructions are legible and routed correctly
  Verify special instructions appear clearly for the production team and are not truncated or misrouted.
• Order totals, taxes, and fees calculate correctly
  Check subtotal, tax, service fee, and final total against the kiosk receipt or POS record.

Defect Logging and Tech Support Escalation

• Kiosk-specific defect documented with clear reproduction notes
  Record the issue, affected menu path, order example, and any visible error message or screen behavior.
• Photo or screenshot captured for visible UI or ticket defect
  Attach evidence when the issue is visible on the kiosk screen, receipt, or production ticket.
• Escalation to tech support or menu administrator initiated
  Confirm the defect was routed to the appropriate support owner for correction.