Run Self-Order Kiosk Order Accuracy and Upsell Audit — Free

Audit Details and Sample Selection

Audit date and kiosk location recorded

Kiosk ID or terminal identifier recorded

Random sample size documented

Sample includes completed orders from current menu configuration critical (required)

Verify the sampled transactions were placed after the current kiosk menu, pricing, and combo logic were deployed.

Yes No N/A

Modifier Accuracy

Required modifiers captured correctly on ticket critical (required)

Check that required modifiers such as size, temperature, protein choice, add-ons, and exclusions appear exactly as selected.

Yes No N/A

Modifier options match menu design critical (required)

Verify the kiosk displays only approved modifier choices and that labels, pricing, and availability match the published menu.

Yes No N/A

Allergen or dietary modifiers preserved without omission critical (required)

Confirm allergen-related exclusions, substitutions, or dietary notes entered at the kiosk are retained on the final order ticket and visible to production staff.

Yes No N/A

Modifier pricing calculated correctly

Verify add-on charges, upcharges, and free modifiers are reflected accurately in the order total.

Yes No N/A

Upsell Prompt Behavior

Upsell prompts appear at intended decision points

Check whether prompts for sides, drinks, desserts, premium toppings, or upgrades appear where the menu design specifies.

Yes No N/A

Upsell prompt content matches approved script and pricing

Verify wording, item image, bundle offer, and price shown in the kiosk prompt match the approved merchandising configuration.

Yes No N/A

Upsell selections are added to the final order correctly critical (required)

Confirm accepted upsell items are transmitted to the ticket and are not dropped, duplicated, or substituted.

Yes No N/A

Upsell prompts do not block order completion

Verify the kiosk allows the customer to decline upsells and continue without error, loop, or timeout.

Yes No N/A

Combo Logic and Menu Rules

Combo meal pricing and inclusions match menu rules critical (required)

Verify combo bundles include the correct base items, sides, beverages, and price structure defined in the menu build.

Yes No N/A

Combo substitutions follow approved limits

Check that allowed substitutions are offered and restricted substitutions are blocked or priced correctly.

Yes No N/A

Quantity rules and item dependencies function correctly

Verify minimums, maximums, required pairings, and item dependencies behave as designed.

Yes No N/A

Out-of-stock or unavailable items are suppressed or flagged critical (required)

Confirm unavailable items cannot be selected, or are clearly marked and handled according to kiosk configuration.

Yes No N/A

Order Ticket and Production Handoff

Final ticket matches kiosk selections critical (required)

Compare the completed kiosk order to the printed or digital production ticket for omissions, duplicates, or incorrect item mapping.

Yes No N/A

Special instructions are legible and routed correctly

Verify special instructions appear clearly for the production team and are not truncated or misrouted.

Yes No N/A

Order totals, taxes, and fees calculate correctly

Check subtotal, tax, service fee, and final total against the kiosk receipt or POS record.

Yes No N/A

Defect Logging and Tech Support Escalation

Kiosk-specific defect documented with clear reproduction notes

Record the issue, affected menu path, order example, and any visible error message or screen behavior.

Photo or screenshot captured for visible UI or ticket defect

Attach evidence when the issue is visible on the kiosk screen, receipt, or production ticket.

Escalation to tech support or menu administrator initiated

Confirm the defect was routed to the appropriate support owner for correction.

Yes No N/A

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Run: Self-Order Kiosk Order Accuracy and Upsell Audit

Audit Details and Sample Selection

Modifier Accuracy

Upsell Prompt Behavior

Combo Logic and Menu Rules

Order Ticket and Production Handoff

Defect Logging and Tech Support Escalation

Get your results