Self-Checkout Shrink Monitoring Audit

Periodic inspection for self-checkout areas to track intervention rates, review item-not-scanned alerts, log weight scale discrepancies, and verify attendant coverage for shrink prevention and operational control.

Audit Scope and Store Conditions

• Audit date and time recorded
• Self-checkout location or lane bank identified
• Area operating under normal business conditions
  Note any unusual conditions such as remodel activity, power interruption, system outage, or reduced staffing.
• Cameras and sightlines to self-checkout area unobstructed
  Verify the area is visible to attendants and surveillance coverage is not blocked by displays, signage, or temporary fixtures.
• Floor area clear of trip hazards and spill risks
  Check for loose mats, cords, merchandise, or spills that could affect customer flow or attendant response.

Attendant Coverage and Oversight

• Attendant present and assigned to self-checkout during audit window
• Attendant coverage ratio appropriate for transaction volume
  Rate whether staffing was sufficient for the observed traffic and exception rate.
• Attendant can visually monitor all active kiosks
• Average response time to assistance requests
  Enter the observed or system-reported average response time for attendant intervention.
• Escalation process available for repeated exceptions or suspected fraud

Intervention Rate Tracking

• Total self-checkout transactions reviewed
• Number of attendant interventions recorded
• Intervention rate
  Calculated as interventions divided by transactions reviewed, expressed as a percentage.
• Repeated interventions tied to the same kiosk or issue type
  Identify whether the same lane, customer behavior, or device error is generating recurring exceptions.
• Intervention log reviewed against store SOP
  Confirm intervention records were compared to internal loss-prevention and customer-service procedures.

Item-Not-Scanned Alert Review

• Item-not-scanned alerts reviewed for the audit period
• Number of item-not-scanned alerts
• Alerts show timely attendant intervention
  Verify alerts were acknowledged and resolved within expected store response standards.
• High-risk items or repeat offenders identified
  Flag items, categories, or recurring customer behaviors associated with missed scans or bypass attempts.
• Corrective action documented for unresolved alert patterns

Weight Scale Discrepancy Log

• Weight scale discrepancy observed
• Number of kiosks with scale discrepancies
• Largest observed discrepancy
  Enter the largest variance observed between expected and actual weight readings.
• Discrepancies escalated for maintenance or recalibration