Responsible Gaming Signage and Brochure Audit

Inspection template for verifying responsible gaming signage, helpline numbers, and problem gambling brochures are posted, visible, current, and stocked at required locations.

Audit Setup and Scope

• Inspection location and venue area identified
  Record the specific venue, floor, room, or gaming area being audited.
• Audit date and time recorded
  Capture when the inspection was performed.
• Inspector name and role recorded
  Identify the inspector completing the audit.

Responsible Gaming Signage

• Required responsible gaming signage is posted at designated locations
  Verify signage is present in all required patron-facing locations per site policy and local regulatory requirements.
• Signage is clearly visible and unobstructed
  Confirm signs are not blocked by furniture, displays, doors, or other fixtures and can be readily seen by patrons.
• Signage is legible at normal viewing distance
  Check that text, symbols, and contact information can be read without strain under normal lighting conditions.
• Signage content is current and matches approved wording
  Verify the posted message, helpline number, and any required disclosures match the approved current version and have not expired or been altered.

Helpline Number Verification

• Problem gambling helpline number is displayed on required signage
  Confirm the responsible gaming or problem gambling helpline number appears on the posted materials where required.
• Helpline number is accurate and matches approved reference
  Verify the number matches the current approved helpline reference or venue compliance record.
• Helpline information includes any required hours or access details
  Check whether the posted material includes required operating hours, website, or alternate contact details where applicable.

Brochure Availability and Stocking

• Problem gambling brochures are available at required locations
  Verify brochures are placed in all required patron-accessible locations, such as entrances, service counters, or designated information points.
• Brochures are stocked in sufficient quantity
  Record the number of brochures available at the inspected location.
• Brochures are clean, intact, and readable
  Confirm brochures are not torn, water-damaged, faded, or otherwise unusable.
• Brochure version is current and approved
  Verify the brochure edition matches the current approved responsible gaming material.

Staff Awareness and Replenishment

• Staff know where responsible gaming materials are kept
  Confirm staff can identify the storage or replenishment location for signage and brochures.
• Replenishment process is in place for depleted brochures
  Verify there is a documented or understood process to restock brochures before supply is exhausted.
• Any missing or deficient materials were escalated
  Confirm deficiencies were reported to the responsible manager, compliance lead, or AHJ-facing contact as required by site procedure.