Progressive Network Compliance Checklist

Inspection template for DRP coordinators to verify Progressive network compliance, including priority service handling, reduced cycle time controls, on-site estimate completion, and safety checks aligned to OSHA and NFPA expectations.

Inspection Details

• Facility name and location confirmed
  Record the inspected facility name, site address, and department or bay area visited.
• Inspection date and time recorded
  Capture the date and time the inspection began.
• Inspector signature completed
  Inspector must sign to confirm findings and observations.

Priority Service Handling

• Priority repair orders are clearly identified at intake
  Priority or DRP-designated files are visibly marked in the management system and/or on the repair order.
• Priority vehicles are moved into the production queue without avoidable delay
  Assess whether priority files are routed promptly to estimating, teardown, parts, and production planning.
• Customer status updates are documented for priority files
  Verify that communication milestones are documented for priority repairs, including estimate, supplements, parts, and delivery updates.
• Escalation path for stalled priority files is defined and used
  A clear escalation process exists for files that exceed target cycle time or are blocked by parts, supplements, or approvals.

Cycle Time Controls

• Target cycle time is posted or available to staff
  Verify that current cycle time targets or production goals are visible to the team and used in daily management.
• Repair milestones are tracked from intake through delivery
  Check that the facility tracks key milestones such as estimate complete, parts ordered, teardown complete, supplement approved, and delivery scheduled.
• Average days in process are within target range
  Enter the current average days in process for Progressive network files.
• Supplement review and approval delays are controlled
  Assess whether supplements are reviewed promptly and submitted with complete documentation to avoid cycle time loss.

On-Site Estimate Completion

• On-site estimate is completed during the initial visit when required
  Verify that the estimator completes the estimate on-site whenever the vehicle condition and program workflow allow it.
• Estimate includes all visible damage and required photos
  Check that the estimate documents all visible damage, VIN/odometer as applicable, and required photo evidence.
• Customer authorization or next-step explanation is documented
  Confirm that the customer was informed of the estimate outcome, next steps, and any required approvals or supplements.
• Estimate turnaround time meets program expectation
  Record the elapsed time from vehicle arrival to estimate completion for the inspected file or sample.

Documentation and File Control

• Repair order, photos, and notes are complete and legible
  Verify that the file contains complete documentation supporting the estimate, supplements, and final repair plan.
• Parts ordering status is documented and current
  Check that ordered parts, backorders, and ETA updates are current in the file or system.
• Supplement and approval history is traceable
  Confirm that supplement submissions, approvals, and revisions can be traced without gaps.

Safety and Facility Compliance

• Emergency exits are unobstructed and clearly marked
  Verify that exit routes are clear, marked, and usable in accordance with OSHA 1910.36 and NFPA 101 expectations.
• Fire extinguishers are accessible, mounted, and in inspection date
  Check that extinguishers are accessible, properly mounted, and show current inspection status per OSHA 1910.157 and NFPA 10 practices.
• Electrical cords, chargers, and temporary wiring are in safe condition
  Inspect for damaged cords, daisy-chaining, exposed conductors, or unsafe temporary wiring conditions.
• PPE is available and used for active work areas
  Verify appropriate PPE is available and observed in use where required, such as eye protection, gloves, hearing protection, or respirators as applicable.