Progressive Network Compliance Checklist

Inspection template for DRP coordinators to verify Progressive network compliance, including priority service handling, reduced cycle time controls, on-site estimate completion, and safety checks aligned to OSHA and NFPA expectations.

Inspection Details

• Facility name and location confirmed
• Inspection date and time recorded
• Inspector name and role recorded
• Repair order / claim reference recorded
• Inspection scope confirmed as Progressive DRP compliance review

Priority Service and Intake Handling

• Progressive DRP vehicles are routed into the priority intake process
• Customer arrival-to-check-in wait time is documented
• Dedicated staff or coordinator is available to support DRP intake
• Customer communication on next steps is provided at intake

On-Site Estimate Completion

• On-site estimate is completed during the visit when requested
• Estimate completion time from vehicle arrival is documented
• Required photos or damage documentation are attached to the estimate
• Estimate includes visible damage and repairable/non-repairable notes where applicable

Cycle Time and Repair Flow Controls

• Parts ordering is initiated promptly after estimate approval
• Vehicles are staged to avoid unnecessary queue time in the repair process
• Supplement or delay causes are documented when cycle time is extended
• Average in-process cycle time for Progressive work is tracked

Communication and Status Updates

• Status updates are documented at key repair milestones
• Customer contact information is verified before work begins
• Supplement approvals and communication trail are retained
• Any communication breakdowns or missing documentation are noted

Safety and Facility Compliance

• Emergency exits are unobstructed and clearly marked
• Fire extinguishers are accessible, mounted, and within inspection date
• Hazardous materials are labeled and stored to prevent exposure or ignition risk
• PPE is available and used for active repair or estimating areas