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Inspection Details

Facility name and location confirmed

Record the inspected facility name, site address, and department or bay area visited.

Inspection date and time recorded

Capture the date and time the inspection began.

Inspector signature completed critical (required)

Inspector must sign to confirm findings and observations.

Priority Service Handling

Priority repair orders are clearly identified at intake critical (required)

Priority or DRP-designated files are visibly marked in the management system and/or on the repair order.

Yes No N/A

Priority vehicles are moved into the production queue without avoidable delay critical (required)

Assess whether priority files are routed promptly to estimating, teardown, parts, and production planning.

Customer status updates are documented for priority files

Verify that communication milestones are documented for priority repairs, including estimate, supplements, parts, and delivery updates.

Yes No N/A

Escalation path for stalled priority files is defined and used critical (required)

A clear escalation process exists for files that exceed target cycle time or are blocked by parts, supplements, or approvals.

Yes No N/A

Cycle Time Controls

Target cycle time is posted or available to staff

Verify that current cycle time targets or production goals are visible to the team and used in daily management.

Yes No N/A

Repair milestones are tracked from intake through delivery critical (required)

Check that the facility tracks key milestones such as estimate complete, parts ordered, teardown complete, supplement approved, and delivery scheduled.

Yes No N/A

Average days in process are within target range critical (required)

Enter the current average days in process for Progressive network files.

Supplement review and approval delays are controlled

Assess whether supplements are reviewed promptly and submitted with complete documentation to avoid cycle time loss.

On-Site Estimate Completion

On-site estimate is completed during the initial visit when required critical (required)

Verify that the estimator completes the estimate on-site whenever the vehicle condition and program workflow allow it.

Yes No N/A

Estimate includes all visible damage and required photos critical (required)

Check that the estimate documents all visible damage, VIN/odometer as applicable, and required photo evidence.

Yes No N/A

Photo evidence (optional)

Customer authorization or next-step explanation is documented

Confirm that the customer was informed of the estimate outcome, next steps, and any required approvals or supplements.

Yes No N/A

Estimate turnaround time meets program expectation critical (required)

Record the elapsed time from vehicle arrival to estimate completion for the inspected file or sample.

Documentation and File Control

Repair order, photos, and notes are complete and legible critical (required)

Verify that the file contains complete documentation supporting the estimate, supplements, and final repair plan.

Yes No N/A

Parts ordering status is documented and current

Check that ordered parts, backorders, and ETA updates are current in the file or system.

Yes No N/A

Supplement and approval history is traceable critical (required)

Confirm that supplement submissions, approvals, and revisions can be traced without gaps.

Yes No N/A

Safety and Facility Compliance

Emergency exits are unobstructed and clearly marked critical (required)

Verify that exit routes are clear, marked, and usable in accordance with OSHA 1910.36 and NFPA 101 expectations.

Yes No N/A

Photo evidence (optional)

Fire extinguishers are accessible, mounted, and in inspection date critical (required)

Check that extinguishers are accessible, properly mounted, and show current inspection status per OSHA 1910.157 and NFPA 10 practices.

Yes No N/A

Photo evidence (optional)

Electrical cords, chargers, and temporary wiring are in safe condition critical (required)

Inspect for damaged cords, daisy-chaining, exposed conductors, or unsafe temporary wiring conditions.

Yes No N/A

Photo evidence (optional)

PPE is available and used for active work areas

Verify appropriate PPE is available and observed in use where required, such as eye protection, gloves, hearing protection, or respirators as applicable.

Yes No N/A

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Run: Progressive Network Compliance Checklist

Inspection Details

Priority Service Handling

Cycle Time Controls

On-Site Estimate Completion

Documentation and File Control

Safety and Facility Compliance

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