OTC Medication Aisle Compliance Walk

Retail pharmacy inspection template for walking the OTC medication aisle to verify expiry dates, recall removal, planogram compliance, and required warning signage.

Inspection Setup and Scope

• OTC aisle location and inspection scope identified
  Confirm the specific aisle, bay range, and product categories included in this walk.
• Inspection date and time recorded
• Inspector name and role recorded
• Store or pharmacy location recorded

Expiry Date and Product Condition

• No expired OTC products present on shelf or in display
  Check all visible OTC products for expiration dates and remove any expired items from sale.
• Products nearing expiration are identified for rotation or pull
  Verify near-expiry stock is being rotated and flagged according to store procedure.
• Packaging is intact and saleable
  Check for crushed boxes, torn seals, leaking containers, or other unsaleable conditions.
• Products are stored upright and within designated shelf space
  Verify product orientation and placement do not create spill, damage, or misplacement risk.
• No loose tablets, broken seals, or contamination observed
  Any evidence of tampering, contamination, or compromised packaging must be escalated immediately.

Recall and Removal Controls

• Recall notices reviewed against current OTC inventory
  Verify the aisle inventory has been checked against current recall or withdrawal notices.
• No recalled or withdrawn products found on shelf
  Any recalled product remaining on display is a critical non-conformance requiring immediate removal.
• Recalled items are segregated and labeled pending disposition
  Verify removed items are held in a designated area and not returned to stock.
• Recall log or removal record completed
  Document the product, lot number if available, quantity removed, and responsible associate.

Planogram and Shelf Organization

• Shelf layout matches approved planogram
  Verify product placement, facings, and category order align with the current planogram.
• Correct product facings and shelf labels are present
  Check that shelf tags correspond to the correct SKU and are positioned under the matching product.
• Out-of-stock gaps are identified and documented
  Note missing items, shelf gaps, and any replenishment needs.
• Promotional displays do not block or misrepresent OTC categories
  Ensure endcaps and temporary displays do not obscure required products or create category confusion.

Warning Signage and Customer Information

• Required OTC warning signage is posted and legible
  Check for any required warning or advisory signage applicable to the aisle or specific products.
• Signage is not expired, damaged, or obscured
  Verify signs are current, readable, and not blocked by product placement or fixtures.
• Customer instructions and age or use restrictions are visible where required
  Confirm product-specific warnings and use restrictions are displayed according to store policy and applicable labeling.

Corrective Actions and Closeout

• All deficiencies documented with location and product details
  Document each non-conformance clearly enough for follow-up and verification.
• Corrective actions assigned with owner and due date
  Assign responsibility for removal, relabeling, restocking, or signage replacement.
• Follow-up inspection required