Order Confirmation Board Display Verification

Inspection template for verifying that order confirmation board text matches POS entries line by line, including modifiers, and for flagging display lag, dead pixels, and other display defects.

Inspection Setup and Sample Selection

• Store location and lane identified
  Record the site, lane, and inspection date/time.
• Sample of cars/orders reviewed
  Enter the number of drive-thru orders sampled for this verification.
• POS transaction selected for each sampled car
  Confirm that each sampled order was matched to the corresponding POS transaction before review.
• Inspection conducted during normal operating conditions
  Confirm the board was observed under typical service conditions without test-mode or maintenance screens.

Order Text Match to POS Entry

• Item names match POS line by line
  Check that each displayed item matches the POS item description in the same order.
• Quantities match POS entry
  Verify displayed quantities match the POS for each line item.
• Modifiers and customizations displayed correctly
  Confirm modifiers, substitutions, removals, and special instructions appear accurately on the board.
• Special requests and allergen notes displayed when applicable
  Verify that applicable special requests, allergen notes, or customer-specific instructions are shown when required by the POS entry.
• No extra items or missing items on display
  Confirm the board does not show items not present in the POS and does not omit any POS items.

Display Timing and Readability

• Display updates within acceptable time after POS entry
  Confirm the board refreshes promptly after order entry or modification without noticeable delay.
• No stale or duplicated order lines
  Verify that completed or corrected items do not remain on screen and that no duplicate lines are shown.
• Text is legible at drive-thru viewing distance
  Confirm font size, contrast, and brightness make the order readable from the customer vehicle position.
• Screen brightness and contrast are appropriate
  Rate the visibility of the display under current lighting conditions.

Display Hardware Condition

• No dead pixels or missing display segments
  Check for dead pixels, missing segments, or areas of the screen that do not illuminate properly.
• No flicker, ghosting, or intermittent image loss
  Verify the display remains stable without flicker, ghosting, or intermittent blanking.
• Housing, mount, and cabling are secure and intact
  Confirm the board enclosure, mounting hardware, and visible cabling are secure, undamaged, and not creating a hazard.
• Display surface is clean and free of obstructions
  Verify the screen face is clean and unobstructed so order text remains visible.

Corrective Actions and Closeout

• Deficiencies documented with affected order numbers
  Record each mismatch, lag event, or hardware defect with the associated order number or sample reference.
• Issue escalated to manager or maintenance when needed
  Confirm any critical display or hardware issue was escalated to the appropriate supervisor, IT, or maintenance contact.
• Corrective action completed or assigned
  Describe the corrective action taken, owner, and target completion time.