Knowledge Base Quality Audit

Inspection template for sampling knowledge articles to verify accuracy, formatting, ownership, review currency, and adherence to authoring standards.

Inspection Scope and Article Details

• Article title recorded
• Article URL or document ID recorded
• Article owner or content steward identified
• Review date and last updated date recorded

Content Accuracy and Completeness

• Procedural steps match the current approved process
• Key facts, names, links, and references are accurate
• Article includes all required steps, prerequisites, and expected outcomes
• No obsolete, conflicting, or duplicated guidance is present

Formatting and Authoring Standards

• Title is clear, specific, and matches article purpose
• Headings, bullets, and step numbering follow the standard template
• Formatting is consistent and free of broken layout, stray markup, or unreadable text
• Screenshots, tables, or embedded media are labeled and readable

Ownership, Review Currency, and Governance

• Named owner or team is assigned and current
• Review date is within the required review cycle
• Article status is appropriate for its lifecycle stage
• Escalation or update owner identified for any deficiencies

Usability and Search Readiness

• Article language is clear and audience-appropriate
• Keywords, tags, or metadata support search and discovery
• Article resolves the user need without requiring unsupported assumptions