Free Check Engine Light Scan Service Audit

Inspection template for auditing free OBD-II check engine light scan services at auto parts stores, verifying proper scanner connection, customer handling, safety practices, and documentation quality.

Audit Setup and Vehicle Identification

• Service request was acknowledged as a free check engine light scan or code pull service
• Vehicle year, make, model, and fuel type were confirmed before testing
• Customer was informed the service is a code read only and not a full repair diagnosis
• Inspection area was safe, accessible, and free of trip hazards
• Scanner and related equipment were available and ready for use

OBD-II Connection and Scan Procedure

• OBD-II port was located without unnecessary force or damage to trim panels
• Scanner was connected securely to the vehicle OBD-II port
• Scanner powered on and established communication with the vehicle
• Scan was performed without disconnecting or reconnecting the battery
• No unsafe contact with moving parts, hot surfaces, or energized components occurred during the scan

Code Readout and Customer Communication

• Diagnostic trouble codes were read and communicated to the customer
• Code descriptions were presented accurately without unsupported repair claims
• Associate explained that multiple causes may exist for the same code and further diagnosis may be needed
• Customer questions were answered clearly and professionally
• Any recommended next steps were limited to appropriate general guidance or referral

Safety, PPE, and Work Practice Compliance

• Associate used appropriate PPE for the task and environment
• Work area remained orderly and free of spills, loose cords, or obstructions
• Service was performed without bypassing vehicle safety systems or using improper tools
• Any observed hazard or deficiency was escalated to the supervisor or manager

Documentation and Service Closeout

• Scan results were documented in the store system or service log
• Any printed or digital report was provided to the customer when available
• Customer was advised to seek professional diagnosis if the issue could not be resolved by the scan alone
• Service interaction ended courteously and without unresolved confusion