Drive-Thru Presenter Window Bag Check Audit

Inspection template for auditing drive-thru presenter window handoff accuracy, including point-to-each-item verification, repeat-order confirmation, and condiment fulfillment across a sample of 10 random cars by shift.

Audit Setup

• Shift identified
  Select the shift being audited.
• Audit date and time
  Enter the date and time the audit was conducted.
• Random car sample size equals 10
  Confirm that exactly 10 random drive-thru cars were observed for this audit.
• Presenter window and handoff area ready for observation
  Confirm the presenter window area was visible and suitable for observing the handoff process.

Handoff Procedure

• Point-to-each-item protocol followed
  Presenter visibly points to each bagged item or packaged component before handoff.
• Repeat order confirmation completed
  Presenter repeats the order clearly enough for the guest to verify accuracy before departure.
• Bag check completed before handoff
  Presenter verifies the bag contents against the order before the order is handed to the guest.

Order Accuracy and Condiment Fulfillment

• Food items match the order
  All menu items in the bag match the guest order with no missing or incorrect items.
• Requested condiments included
  All requested condiments, sauces, utensils, napkins, and extras are included in the handoff.
• Special instructions fulfilled
  Any special order instructions visible to the presenter were fulfilled before the guest departed.
• Order accuracy issue type
  Select any deficiencies observed during the sampled handoffs.

Sampling Log

• Car 1 result
  Record the outcome for the first sampled car.
• Car 2 result
  Record the outcome for the second sampled car.
• Car 3 result
  Record the outcome for the third sampled car.
• Car 4 result
  Record the outcome for the fourth sampled car.
• Car 5 result
  Record the outcome for the fifth sampled car.
• Car 6 result
  Record the outcome for the sixth sampled car.
• Car 7 result
  Record the outcome for the seventh sampled car.
• Car 8 result
  Record the outcome for the eighth sampled car.
• Car 9 result
  Record the outcome for the ninth sampled car.
• Car 10 result
  Record the outcome for the tenth sampled car.

Scoring and Corrective Action

• Total cars passed
  Enter the number of sampled cars that passed the audit.
• Accuracy rate
  Enter the percentage of sampled cars that met the standard.
• Corrective action required
  Indicate whether retraining, coaching, or process correction is needed based on observed deficiencies.
• Corrective action notes
  Document the specific deficiency, root cause, and follow-up action for any failed observation.