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Run: Drive-Thru Presenter Window Bag Check Audit

Audit 10 random drive-thru handoffs per shift to verify point-to-each-item bag checks, repeat-order confirmation, and condiment fulfillment before the order ...

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Audit Setup

Shift identified

Select the shift being audited.

Audit date and time

Enter the date and time the audit was conducted.

Random car sample size equals 10 critical (required)

Confirm that exactly 10 random drive-thru cars were observed for this audit.

Presenter window and handoff area ready for observation critical (required)

Confirm the presenter window area was visible and suitable for observing the handoff process.

Yes No N/A

Handoff Procedure

Point-to-each-item protocol followed critical (required)

Presenter visibly points to each bagged item or packaged component before handoff.

Yes No N/A

Repeat order confirmation completed critical (required)

Presenter repeats the order clearly enough for the guest to verify accuracy before departure.

Yes No N/A

Bag check completed before handoff critical (required)

Presenter verifies the bag contents against the order before the order is handed to the guest.

Yes No N/A

Order Accuracy and Condiment Fulfillment

Food items match the order critical (required)

All menu items in the bag match the guest order with no missing or incorrect items.

Yes No N/A

Requested condiments included critical (required)

All requested condiments, sauces, utensils, napkins, and extras are included in the handoff.

Yes No N/A

Special instructions fulfilled

Any special order instructions visible to the presenter were fulfilled before the guest departed.

Yes No N/A

Order accuracy issue type

Select any deficiencies observed during the sampled handoffs.

Sampling Log

Car 1 result critical (required)

Record the outcome for the first sampled car.

Car 2 result critical (required)

Record the outcome for the second sampled car.

Car 3 result critical (required)

Record the outcome for the third sampled car.

Car 4 result critical (required)

Record the outcome for the fourth sampled car.

Car 5 result critical (required)

Record the outcome for the fifth sampled car.

Car 6 result critical (required)

Record the outcome for the sixth sampled car.

Car 7 result critical (required)

Record the outcome for the seventh sampled car.

Car 8 result critical (required)

Record the outcome for the eighth sampled car.

Car 9 result critical (required)

Record the outcome for the ninth sampled car.

Car 10 result critical (required)

Record the outcome for the tenth sampled car.

Scoring and Corrective Action

Total cars passed

Enter the number of sampled cars that passed the audit.

Accuracy rate

Enter the percentage of sampled cars that met the standard.

Corrective action required critical (required)

Indicate whether retraining, coaching, or process correction is needed based on observed deficiencies.

Yes No N/A

Corrective action notes

Document the specific deficiency, root cause, and follow-up action for any failed observation.

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