Curbside Pickup SLA Compliance Audit

Inspection template for auditing curbside pickup service-level compliance, including order-ready notification timing, customer arrival-to-handoff time, ID verification, substitution communication, and handoff documentation.

Audit Scope and Order Sample

• Audit location identified
• Audit date and time recorded
• Number of curbside orders reviewed
• Audit period documented

Order-Ready Notification Timing

• Order-ready notification sent within SLA target
• Order-ready timestamp is recorded in the system
• Notification method matches approved workflow
• Notification delay from order completion to customer alert

Customer Arrival to Handoff Timing

• Customer arrival time recorded
• Handoff completion time recorded
• Arrival-to-handoff time within SLA target
• Customer wait-time escalation process followed when delays occurred

Customer Identification and Handoff Controls

• Customer identity verified before handoff
• Approved ID verification method used
• Handoff completed to authorized customer or designee

Substitution Communication and Documentation

• Substitutions communicated before handoff
• Customer approval captured for restricted substitutions
• Substitution details documented in the order record
• Communication channel used for substitution notice