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Run: Curbside Pickup SLA Compliance Audit

Audit curbside pickup orders against SLA timing, ID verification, and substitution controls. Use it to spot missed alerts, long wait times, and handoff docum...

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Audit Scope and Order Sample

Audit location identified

Audit date and time recorded critical (required)

Number of curbside orders reviewed critical (required)

Audit period documented

Order-Ready Notification Timing

Order-ready notification sent within SLA target critical (required)

Yes No N/A

Order-ready timestamp is recorded in the system critical (required)

Yes No N/A

Notification method matches approved workflow

Note (optional)

Notification delay from order completion to customer alert critical (required)

Customer Arrival to Handoff Timing

Customer arrival time recorded critical (required)

Handoff completion time recorded critical (required)

Arrival-to-handoff time within SLA target critical (required)

Customer wait-time escalation process followed when delays occurred

Yes No N/A

Customer Identification and Handoff Controls

Customer identity verified before handoff critical (required)

Yes No N/A

Approved ID verification method used

Note (optional)

Handoff completed to authorized customer or designee critical (required)

Yes No N/A

Substitution Communication and Documentation

Substitutions communicated before handoff critical (required)

Yes No N/A

Customer approval captured for restricted substitutions critical (required)

Yes No N/A

Substitution details documented in the order record critical (required)

Yes No N/A

Communication channel used for substitution notice

Note (optional)

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