Click-and-Collect Locker Daily Inspection

Daily inspection template for in-store parcel and BOPIS (Buy Online, Pick Up In Store) lockers covering door latch and locking mechanism function, notification system testing, unclaimed order aging review, and cleaning log.

Inspection Setup

• Inspector name and employee ID
  Enter the full name and employee ID of the person conducting this inspection.
• Locker bank location / store zone
  Identify the specific locker bank (e.g., 'Front Entrance – Bank A', 'Grocery Pickup – Bank 2').
• Inspection date and time
  Record the date and time this inspection was started.
• Total number of locker compartments in this bank
  Count and enter the total number of individual compartment doors in this locker bank.

Door Integrity and Latch Mechanism

• All compartment doors open and close without binding or obstruction
  Manually test a representative sample (minimum 20%) of doors. Each door should open fully and close flush without sticking, warping, or requiring excessive force.
• Door latches engage and release correctly on all tested compartments
  Confirm the mechanical latch clicks fully into the strike plate when closed and releases cleanly on electronic or manual unlock. A latch that does not fully engage is a security deficiency.
• Number of compartments with door or latch deficiencies identified
  Enter the count of compartments with any door, latch, or hinge deficiency found during testing. Enter 0 if none.
• Door hinges are intact with no visible cracks, missing fasteners, or excessive play
  Inspect hinge hardware on all accessible doors. Loose or cracked hinges can cause door misalignment and latch failure.
• No compartment door is left in an unsecured or permanently open state
  Confirm no door is propped open, jammed, or otherwise unable to be secured. Unsecured compartments must be taken out of service immediately.

Electronic Locking Mechanism and Access Control

• Electronic lock system powers on and responds to commands without error codes
  Check the locker controller/hub display for active fault or error codes. Any persistent error code must be logged and reported to the locker vendor or facilities team.
• Touchscreen or keypad is responsive and displays correct prompts
  Test the customer-facing interface by initiating a test retrieval sequence. Screen should be readable, touch-responsive, and display correct pickup instructions.
• QR code / barcode scanner (if equipped) reads test code within 3 seconds
  Use a saved test QR code to verify scanner response time. A scanner that fails to read within 3 seconds or returns errors should be flagged as a deficiency.
• Locker management software dashboard shows correct compartment availability status
  Log into the locker management system and confirm the displayed occupied/available status matches the physical state of the compartments.

Customer Notification System Test

• Notification system status shows 'Active' or 'Online' in the locker management dashboard
  Check the notification/messaging module status in the locker software. Any 'Offline', 'Error', or 'Paused' status must be escalated immediately.
• Test notification sent and received within expected delivery window
  Trigger a test notification (SMS or email) to a designated test account. Confirm receipt within the system's defined SLA (typically ≤ 5 minutes). Log result.
• Number of failed or undelivered notifications in the past 24 hours
  Pull the notification error log from the locker management system and enter the count of failed deliveries in the last 24-hour period. Enter 0 if none.

Unclaimed Order Aging Review

• Number of orders currently held in lockers beyond the standard hold period
  Query the locker management system for orders exceeding the store's hold window (commonly 3–7 days). Enter the count. Enter 0 if none.
• All orders aged beyond hold period have been flagged for secondary customer contact or return-to-stock disposition
  Confirm that each overdue order has a documented next action: re-notification sent, escalated to store associate, or scheduled for return-to-stock processing.
• Oldest unclaimed order age (days)
  Enter the age in days of the oldest unclaimed order currently in the locker bank. This metric supports escalation decisions.

Cleaning and Housekeeping Log

• Locker exterior surfaces (doors, panels, touchscreen surround) are free of visible dirt, smudges, and debris
  Visually inspect all exterior-facing surfaces. Touchscreens should be wiped with an approved non-abrasive cleaner. Note any graffiti or damage.
• Locker compartment interiors inspected and free of food residue, moisture, or foreign objects
  Open a representative sample of empty compartments and inspect for residue, spills, or items left behind by previous customers. Moisture inside compartments may indicate a seal or drainage issue.
• Customer access area floor (1-meter radius around locker bank) is clear of obstructions and slip hazards
  Per OSHA 29 CFR 1910.22(a), walking-working surfaces must be kept clean and free of hazards. Confirm no boxes, pallets, spills, or cords obstruct the customer pickup zone.

Deficiency Summary and Sign-Off

• Total number of deficiencies identified during this inspection
  Enter the total count of all items answered 'No' or flagged during this inspection. Enter 0 if none.
• Deficiency details and corrective actions assigned
  For each deficiency identified, describe the issue, the compartment or component affected, the corrective action taken or assigned, and the responsible party. Enter 'None' if no deficiencies.
• Any locker compartments taken out of service during this inspection
  If any compartments were deactivated due to latch, lock, or structural deficiency, confirm they have been marked out-of-service in the locker management system and physically tagged.
• Inspector signature
  By signing, the inspector certifies that this inspection was conducted in full and all findings are accurately recorded.