Auto Parts BOPIS Pickup Locker Audit

Inspection template for auditing auto parts BOPIS/curbside pickup lockers or hold shelves for accurate tagging, inventory control, safe storage, and compliant pickup readiness.

Pickup Locker Area Safety and Access

• Aisles and access path to pickup locker are clear and unobstructed
  Verify the inspector can reach the locker or shelf without moving carts, boxes, pallets, or customer merchandise. Access path should support safe pickup and retrieval.
• No trip, pinch, or struck-by hazards present at the pickup area
  Check for protruding hardware, damaged locker doors, loose shelving, cords, or items stored on the floor that could create a hazard.
• Emergency exit routes and fire equipment are not blocked by staged orders
  Confirm the pickup area does not encroach on exit access, fire extinguishers, electrical panels, or other life-safety equipment.
• Locker doors, locks, or shelf restraints function properly
  Open and close doors or access points to confirm they latch securely and do not bind, fall, or fail to secure customer holds.

Hold Tagging and Order Identification

• Each staged order has a visible hold tag or label
  Confirm every item or package in the locker/shelf has a readable tag identifying the order or customer hold status.
• Hold tag includes customer name or order identifier
  Check that the tag contains enough information to match the physical item to the pickup order without ambiguity.
• Hold tag status matches the order system status
  Verify the physical hold location and tag status agree with the POS/e-commerce record (for example: ready for pickup, on hold, or canceled).
• No untagged or unidentified customer holds are present
  Inspect the locker/shelf for any parts or packages that cannot be matched to a current order or hold record.

Inventory Accuracy and Hold Aging

• Physical contents match the open pickup order list
  Compare the locker/shelf contents to the active BOPIS or will-call order list to confirm no missing, duplicate, or extra items are staged.
• Aging holds are identified and escalated per store procedure
  Check for orders held beyond the store's pickup window and verify they are marked for follow-up, restock, or cancellation according to SOP.
• Canceled, returned, or released orders have been removed from the locker
  Confirm no order remains in the pickup area after it has been canceled, picked up, or otherwise released from hold status.
• Count of unclaimed holds older than pickup window
  Enter the number of staged orders that have exceeded the allowed pickup window and require follow-up.

Part Condition and Storage Controls

• Parts are stored in original packaging or protected from damage
  Verify fragile, painted, electrical, or precision parts are not exposed to crushing, bending, moisture, or contamination.
• Hazardous materials are segregated and labeled per store procedure
  Check that batteries, aerosols, flammables, or other regulated items are stored according to applicable internal procedures and hazard labeling requirements.
• Heavy or bulky parts are stored to prevent falling or manual-handling hazards
  Confirm large items are placed securely and not stacked in a way that could fall on employees or customers during retrieval.

Documentation, Handoff, and Corrective Actions

• Deficiencies were documented with clear corrective actions
  Record any non-conformance found during the audit, including what was corrected immediately and what requires follow-up.
• Responsible associate or manager assigned for follow-up
  Identify the person accountable for resolving any open issues discovered during the inspection.
• Pickup locker area ready for customer handoff
  Confirm the area is organized, labeled, and safe for the next customer pickup cycle.
• Inspector notes
  Add any additional observations, trends, or repeat issues that may require management review.