Age Verification Compliance Audit - Health & Beauty Retail

Inspection template for verifying that point-of-sale age prompts and ID checks are being executed for age-restricted health and beauty products in accordance with applicable law and store policy.

Inspection Details

• Store location and audit scope documented
  Record the store name, department(s) reviewed, and whether the audit covered in-store, self-checkout, or both.
• Audit date and time recorded
  Capture the date and time the inspection was performed.
• Auditor name and role recorded
  Identify the inspector completing the audit.
• Applicable policy or SOP referenced
  List the store policy, SOP, or compliance standard used for this audit.
• Inspection completed with store representative present
  Confirm whether a manager, supervisor, or designated representative was present during the audit.

Age-Restricted Product Controls

• Age-restricted health or beauty items are correctly identified in the POS system
  Confirm restricted items trigger the correct age prompt or sale restriction in the POS.
• POS age prompt appears before transaction completion
  Verify the age verification prompt is displayed before the sale can be finalized.
• Restricted items are not available for self-service bypass
  Confirm controls prevent bypassing the age check through self-checkout or unattended sale paths.
• Age-restricted items are clearly separated or flagged for cashier review
  Verify restricted items are labeled, flagged, or otherwise identifiable to the cashier at checkout.
• Store maintains an up-to-date list of age-restricted products
  Confirm the location has a current list of products requiring age verification and that it matches POS settings.

ID Verification Practices

• Cashier requests ID when age prompt appears
  Verify the associate follows the prompt and requests acceptable identification when required.
• ID is checked before completing the sale
  Confirm the transaction is not completed until the age check is satisfied.
• Cashier verifies date of birth and expiration date on ID
  Observe that the associate checks both the customer age and whether the ID is valid/current.
• Refusal procedure followed when ID is unavailable or invalid
  Confirm the associate refuses the sale when the customer cannot provide acceptable ID or appears underage per policy.

Training and Signage

• Cashier age-verification training is current
  Confirm the associate has completed required training on age-restricted sales and ID checks.
• Training records are available for review
  Verify documentation exists showing completion of age-verification training for relevant staff.
• Age-restriction signage is posted at point of sale
  Confirm signage informs customers that ID may be required for restricted health and beauty items.
• Signage is visible, legible, and not obstructed
  Check that posted notices can be easily seen by customers and cashiers.

Records, Exceptions, and Corrective Actions

• Any failed age-verification transaction was documented
  Confirm exceptions, overrides, or failed prompts were recorded according to policy.
• Manager review completed for any compliance deficiency
  Verify a supervisor or manager reviewed any observed non-conformance.
• Corrective action assigned with due date
  Describe the corrective action, responsible party, and target completion date for any deficiency.
• Inspector signature
  Inspector signs to confirm the audit findings are accurate.