USAA STARS Alternative Parts Compliance Form

DRP coordinator form for documenting alternative parts sourcing, parts parity review, and compliance with USAA STARS requirements.

Submission Overview

• Claim Number
  Enter the claim or assignment number used for this repair.
• Repair Order Number
  Enter the internal repair order or RO number.
• Vehicle Year / Make / Model
  Enter the vehicle identification details needed for parts review.
• Repair Facility Name
  Enter the shop or DRP facility name.
• Submission Date
  Date the compliance form is completed.

Alternative Parts Decision

• Were alternative parts used on this repair?
  Select Yes if any alternative, aftermarket, or non-OEM parts were installed.
• Parts Category
  Select all categories that apply.
• Reason for Alternative Parts Selection
  Explain the business or repair reason the alternative part was selected.
• Was parts parity reviewed and confirmed?
  Confirm whether the selected part was reviewed against parity requirements.

Parts Sourcing and Parity Review

• Source Type
  Select the source type for the alternative part.
• Supplier Name
  Enter the supplier or vendor name.
• Part Number
  Enter the alternative part number used.
• OEM Part Number
  Enter the OEM reference part number used for comparison.
• Parity Criteria Met
  Select the parity criteria that were verified.
• Supporting Documentation
  Upload invoices, supplier quotes, part comparison screenshots, or other evidence supporting the parity review.

Exceptions, Escalation, and Approval

• Was any exception or deviation identified?
  Select Yes if the repair required an exception to normal parts sourcing or parity review.
• Exception Details
  Describe the exception, impact, and any corrective action taken.
• Escalated for Review?
  Indicate whether the issue was escalated to a manager, estimator, or compliance reviewer.
• Reviewer Name
  Enter the name of the reviewer if approval or escalation is required.
• Review Date
  Date the review or approval occurred.

Attestation and Submission

• Attestation
  Check to confirm the submission is complete and accurate.
• Submitter Name
  Enter the name of the person submitting this form.
• Submitter Role
  Enter your role, such as DRP coordinator, estimator, or parts manager.
• Submitter Email
  Enter a contact email for follow-up questions.