Road Call and In-Service Breakdown Report

Dispatcher and maintenance record for an in-service mechanical failure requiring road assistance, replacement, or tow. Captures the failure cause, response actions, and downtime.

Submission Notice

• What happens after I submit?
  Dispatch and maintenance will review the report, record response actions, and update downtime and corrective action status.
• Reporter name
  Enter your name if this report is not being submitted anonymously.
• Reporter role
  Select the role that best describes the person submitting the report.

Vehicle and Service Details

• Date of breakdown
• Time of breakdown
• Vehicle number
  Use the fleet or unit number, not a driver's personal information.
• Route or block
  Enter the route, block, run, or trip identifier if available.
• Location of failure
  Provide the nearest intersection, stop, terminal, or landmark.
• Service status at time of failure

Failure Description

• Failure type
• Symptoms observed
  Select all symptoms that were observed before or during the breakdown.
• Failure description
  Describe the sequence of events, driver observations, and any immediate conditions that contributed to the road call.
• Passenger impact
  Select the operational impact on passengers.

Road Assistance and Response

• Road assistance required?
• Response type
  Select all response actions that were used.
• Response time
  Minutes from notification to first response.
• Tow company
  Enter the tow provider if a tow was requested.

Downtime and Return to Service

• Out of service time
• Returned to service time
• Downtime minutes
• Vehicle disposition

Cause and Follow-Up

• Cause category
• Root cause summary
  Provide the best known cause at the time of reporting. Update later if the diagnosis changes.
• Corrective action taken
  Describe repairs, temporary fixes, inspections, or operational actions completed.
• Follow-up required?
  Check if additional maintenance, parts ordering, or investigation is needed.