Platform Vendor Review Form

A structured form for evaluating a digital workplace platform vendor before renewal, covering SLA performance, support responsiveness, uptime, roadmap alignment, and overall value.

Review Overview

• Vendor name
• Service or platform being reviewed
• Review period start date
• Review period end date
• Reviewer name
• Reviewer department

SLA and Uptime Performance

• Were contractual SLAs met during the review period?
• Observed uptime percentage
  Enter the measured uptime for the review period, if available.
• Number of major outages
• Summary of SLA or uptime issues
  Briefly describe any missed targets, outages, or recurring service issues.

Support Responsiveness

• Support responsiveness rating
• Average first response time
  Enter the typical first response time in hours or business days.
• Number of escalations
• Support experience notes
  Include examples of responsiveness, communication quality, and resolution effectiveness.

Roadmap and Product Fit

• How well does the vendor roadmap align with our needs?
• Requested features or enhancements
• Roadmap risks or gaps
  Note any missing capabilities, delayed releases, or concerns about future fit.

Value and Renewal Recommendation

• Overall value for cost
• Business impact summary
  Describe the platform's impact on productivity, adoption, efficiency, or service delivery.
• Renewal recommendation
• Recommended actions before renewal
  List any follow-up actions, negotiation points, remediation items, or stakeholder reviews needed.