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Run: Platform Vendor Review Form

Use this Platform Vendor Review Form to document SLA performance, support responsiveness, roadmap fit, and renewal recommendation before you renew a workplac...

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Review Overview

Vendor name (required)

Service or platform being reviewed (required)

Review period start date (required)

Review period end date (required)

Reviewer name (required)

Reviewer department (required)

SLA and Uptime Performance

Were contractual SLAs met during the review period? (required)

Observed uptime percentage

Enter the measured uptime for the review period, if available.

Number of major outages

Summary of SLA or uptime issues

Briefly describe any missed targets, outages, or recurring service issues.

Support Responsiveness

Support responsiveness rating (required)

Average first response time

Enter the typical first response time in hours or business days.

Number of escalations

Support experience notes

Include examples of responsiveness, communication quality, and resolution effectiveness.

Roadmap and Product Fit

How well does the vendor roadmap align with our needs? (required)

Requested features or enhancements

Roadmap risks or gaps

Note any missing capabilities, delayed releases, or concerns about future fit.

Value and Renewal Recommendation

Overall value for cost (required)

Business impact summary

Describe the platform's impact on productivity, adoption, efficiency, or service delivery.

Renewal recommendation (required)

Recommended actions before renewal

List any follow-up actions, negotiation points, remediation items, or stakeholder reviews needed.

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Email (required)

Your name (optional)

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