Passenger Boarding Assistance Log

Records boarding and alighting assistance provided to passengers with disabilities, including origin-to-destination service and securement details.

Submission Notice

• Purpose of this log
• PII and service documentation notice
• Trip or run reference
  Internal trip, run, or dispatch reference for audit trail.
• Service date

Passenger and Trip Details

• Passenger identifier
  Use a rider ID, reservation number, or other internal identifier if available. Avoid collecting full names unless necessary.
• Boarding location
  Where the passenger boarded.
• Alighting location
  Where the passenger exited.
• Service type
• Assistance requested by
• Other requester details

Assistance Provided

• Boarding assistance provided
• Other boarding assistance
• Alighting assistance provided
• Other alighting assistance
• Mobility device used
• Other mobility device

Securement and Accessibility Checks

• Was securement required?
• Was securement performed?
• Securement method used
• Any securement issue or exception?
• Securement issue details
• Accessibility equipment used

Notes and Audit Trail

• Delay caused by assistance event (minutes)
• Is follow-up required?
• Follow-up details
• Operator notes
  Brief factual notes for the audit trail. Do not include sensitive health information.