Lead Service Line Replacement Work Order

Captures the field replacement of a lead or galvanized service line, including materials used, customer notification, and post-replacement flushing.

Work Order Details

• Work Order Number
  Internal job identifier for this replacement work order.
• Service Address
  Property address where the service line replacement occurred.
• Replacement Date
  Date the field replacement was completed.
• Crew Lead Name
  Optional internal contact for follow-up. Collect only if needed for operations.
• Job Status
  Current status of the replacement work.

Pre-Replacement Conditions

• Existing Service Line Material
  Material observed before replacement.
• How was the existing material verified?
  Select all methods used to verify the existing service line material.
• Reason Material Was Unknown
  Explain why the service line material could not be confirmed.
• Pre-Work Site Conditions
  Select any site conditions that affected the work.

Replacement Materials and Work Performed

• Replacement Scope
  Select the portion of the service line that was replaced.
• New Service Line Material
  Material installed during replacement.
• Materials Installed
  Select all materials installed or used during the work.
• Replacement Notes
  Briefly describe work performed, including any deviations from the planned scope.

Customer Notification and Consent

• Was the customer notified before work began?
  Indicate whether customer notification was completed or attempted.
• Notification Method
  Select all methods used to notify the customer.
• Was access to the service line obtained?
  Indicate whether the crew was able to access the service line location.
• Access Issue Details
  Describe any access barriers, delays, or customer coordination issues.

Post-Replacement Flushing and Restoration

• Was post-replacement flushing completed?
  Indicate whether flushing was performed after the replacement.
• Flushing Duration (Minutes)
  Enter the total flushing time in minutes.
• Water Clarity Observed
  Record the observed water condition after flushing.
• Was site restoration completed?
  Indicate whether the work area was restored to acceptable condition.
• Restoration Notes
  Describe any pending restoration, temporary repairs, or follow-up needed.

Exceptions and Follow-Up

• Did a safety incident occur?
  Indicate whether any safety incident occurred during the work.
• Incident Summary
  Provide a brief summary of the incident and any immediate response.
• Is follow-up required?
  Indicate whether additional work or review is needed.
• Follow-Up Details
  Describe the required follow-up action, owner, and expected timing.