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Run: Lead Service Line Replacement Work Order

A Lead Service Line Replacement Work Order for documenting the field replacement of lead or galvanized service lines, customer notification, materials used, ...

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Work Order Details

Internal job identifier for this replacement work order.
Property address where the service line replacement occurred.
Date the field replacement was completed.
Optional internal contact for follow-up. Collect only if needed for operations.
Current status of the replacement work.

Pre-Replacement Conditions

Material observed before replacement.
Select all methods used to verify the existing service line material.
Explain why the service line material could not be confirmed.
Select any site conditions that affected the work.

Replacement Materials and Work Performed

Select the portion of the service line that was replaced.
Material installed during replacement.
Select all materials installed or used during the work.
Briefly describe work performed, including any deviations from the planned scope.

Customer Notification and Consent

Indicate whether customer notification was completed or attempted.
Select all methods used to notify the customer.
Indicate whether the crew was able to access the service line location.
Describe any access barriers, delays, or customer coordination issues.

Post-Replacement Flushing and Restoration

Indicate whether flushing was performed after the replacement.
Enter the total flushing time in minutes.
Record the observed water condition after flushing.
Indicate whether the work area was restored to acceptable condition.
Describe any pending restoration, temporary repairs, or follow-up needed.

Exceptions and Follow-Up

Indicate whether any safety incident occurred during the work.
Provide a brief summary of the incident and any immediate response.
Indicate whether additional work or review is needed.
Describe the required follow-up action, owner, and expected timing.

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