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Run: Lead Service Line Replacement Work Order

A Lead Service Line Replacement Work Order for documenting the field replacement of lead or galvanized service lines, customer notification, materials used, ...

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Work Order Details

Work Order Number (required)

Internal job identifier for this replacement work order.

Service Address (required)

Property address where the service line replacement occurred.

Replacement Date (required)

Date the field replacement was completed.

Crew Lead Name

Optional internal contact for follow-up. Collect only if needed for operations.

Job Status (required)

Current status of the replacement work.

Pre-Replacement Conditions

Existing Service Line Material (required)

Material observed before replacement.

How was the existing material verified? (required)

Select all methods used to verify the existing service line material.

Reason Material Was Unknown

Explain why the service line material could not be confirmed.

Pre-Work Site Conditions

Select any site conditions that affected the work.

Replacement Materials and Work Performed

Replacement Scope (required)

Select the portion of the service line that was replaced.

New Service Line Material (required)

Material installed during replacement.

Materials Installed (required)

Select all materials installed or used during the work.

Replacement Notes

Briefly describe work performed, including any deviations from the planned scope.

Customer Notification and Consent

Was the customer notified before work began? (required)

Indicate whether customer notification was completed or attempted.

Notification Method

Select all methods used to notify the customer.

Was access to the service line obtained? (required)

Indicate whether the crew was able to access the service line location.

Access Issue Details

Describe any access barriers, delays, or customer coordination issues.

Post-Replacement Flushing and Restoration

Was post-replacement flushing completed? (required)

Indicate whether flushing was performed after the replacement.

Flushing Duration (Minutes)

Enter the total flushing time in minutes.

Water Clarity Observed

Record the observed water condition after flushing.

Was site restoration completed? (required)

Indicate whether the work area was restored to acceptable condition.

Restoration Notes

Describe any pending restoration, temporary repairs, or follow-up needed.

Exceptions and Follow-Up

Did a safety incident occur? (required)

Indicate whether any safety incident occurred during the work.

Incident Summary

Provide a brief summary of the incident and any immediate response.

Is follow-up required? (required)

Indicate whether additional work or review is needed.

Follow-Up Details

Describe the required follow-up action, owner, and expected timing.

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