Cruise Ship Shore Excursion Refund Request Form

Guest refund request form for cancelled or unsatisfactory shore excursions, capturing excursion details, refund reason, supporting evidence, and preferred refund method.

Submission Notice

• What best describes your refund request?
• I understand this form collects information needed to review my refund request and may be shared with Guest Services, the excursion operator, and finance teams for processing.
• What happens after I submit?
  Guest Services will review your request, verify the booking and excursion details, and determine whether a refund, onboard credit, or no adjustment applies. You may be contacted for clarification or additional documentation.

Guest and Booking Information

• Guest name
• Booking reference or reservation number
• Cabin number
• Email address
• Phone number

Excursion Details

• Excursion name
• Port of call
• Excursion date
• Excursion operator or vendor
• Number of guests affected

Reason for Refund Request

• Reason for refund request
• Did you receive a cancellation notice before the excursion?
• Briefly describe what happened
  Include only the facts needed to evaluate the request, such as timing, service issue, or cancellation details.
• How did this affect your excursion experience?

Supporting Details

• Supporting documents or photos
  Examples include excursion confirmation, cancellation notice, photos, or receipts.
• Witness or staff details, if available
  Provide names or role titles only if they are relevant to the review.
• Additional comments

Refund Processing Preference

• Preferred refund method
• Card ending in
  Enter only the last 4 digits if you paid by card and want us to confirm the payment method.