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Run: Cruise Ship Shore Excursion Refund Request Form

Use this Cruise Ship Shore Excursion Refund Request Form to collect the booking details, excursion facts, and evidence needed to review a guest refund reques...

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Submission Notice

What best describes your refund request? (required)

I understand this form collects information needed to review my refund request and may be shared with Guest Services, the excursion operator, and finance teams for processing. (required)

Yes No N/A

What happens after I submit?

Guest Services will review your request, verify the booking and excursion details, and determine whether a refund, onboard credit, or no adjustment applies. You may be contacted for clarification or additional documentation.

Guest and Booking Information

Guest name (required)

Booking reference or reservation number (required)

Cabin number

Email address (required)

Phone number

Excursion Details

Excursion name (required)

Port of call (required)

Excursion date (required)

Excursion operator or vendor

Number of guests affected (required)

Reason for Refund Request

Reason for refund request (required)

Did you receive a cancellation notice before the excursion?

Briefly describe what happened (required)

Include only the facts needed to evaluate the request, such as timing, service issue, or cancellation details.

How did this affect your excursion experience?

Supporting Details

Supporting documents or photos

Examples include excursion confirmation, cancellation notice, photos, or receipts.

Witness or staff details, if available

Provide names or role titles only if they are relevant to the review.

Additional comments

Refund Processing Preference

Preferred refund method (required)

Card ending in

Enter only the last 4 digits if you paid by card and want us to confirm the payment method.

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Email (required)

Your name (optional)

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