Cruise Ship Shore Excursion Refund Request Form

Guest refund request form for cancelled or unsatisfactory shore excursions, capturing excursion details, refund reason, supporting information, and preferred refund processing method.

Request Details

• Guest Name
  Enter the name of the guest submitting the request.
• Booking Reference
  Enter your cruise booking or reservation reference.
• Cabin Number
  Optional. Provide your cabin number if available to help locate your onboard account.
• Excursion Name
  Enter the name of the shore excursion you are requesting a refund for.
• Port of Call
  Enter the port where the excursion was scheduled.
• Excursion Date
  Select the date the excursion was scheduled or occurred.

Refund Reason

• Reason for Refund Request
  Choose the option that best matches your situation.
• Supporting Details
  Describe what happened, including any relevant times, staff names, or changes to the excursion. Please do not include sensitive personal information unless it is needed to review your request.
• How did this affect your excursion?
  Optional. Briefly explain the impact, such as missed activities, shortened duration, or safety concerns.
• Did you already speak with Guest Services or the excursion desk?

Supporting Information

• Supporting Files
  Optional. Upload photos, receipts, or other supporting documents. Accepted file types: PDF, JPG, PNG.
• Witness or Staff Reference
  Optional. Provide the name or role of any staff member or witness who can confirm the issue.

Refund Processing Preference

• Preferred Refund Method
  Select one refund method. Final processing may depend on the original payment method and company policy.
• Card Last 4 Digits
  Only complete if you selected card refund and need help matching the payment method. Do not enter the full card number.

Acknowledgment and Consent

• Consent to Use Submitted Information
  I understand that the information I provide will be used only to review and process this refund request, may be shared with Guest Services, accounting, and the excursion operator as needed, and will be handled according to applicable privacy and retention policies.
• Acknowledgment
  I confirm that the information provided is accurate to the best of my knowledge and that I understand submission does not guarantee approval.
• What happens after I submit
  After submission, your request will be reviewed by Guest Services or the appropriate refund team. You may be contacted for clarification or additional documentation. If approved, the refund will be issued as an onboard account credit or card refund based on eligibility and policy.