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Run: Cruise Ship Shore Excursion Refund Request Form

Use this cruise ship shore excursion refund request form to capture the booking details, reason for the refund, supporting evidence, and preferred refund met...

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Request Details

Guest Name (required)

Enter the name of the guest submitting the request.

Booking Reference (required)

Enter your cruise booking or reservation reference.

Cabin Number

Optional. Provide your cabin number if available to help locate your onboard account.

Excursion Name (required)

Enter the name of the shore excursion you are requesting a refund for.

Port of Call (required)

Enter the port where the excursion was scheduled.

Excursion Date (required)

Select the date the excursion was scheduled or occurred.

Refund Reason

Reason for Refund Request (required)

Choose the option that best matches your situation.

Supporting Details (required)

Describe what happened, including any relevant times, staff names, or changes to the excursion. Please do not include sensitive personal information unless it is needed to review your request.

How did this affect your excursion?

Optional. Briefly explain the impact, such as missed activities, shortened duration, or safety concerns.

Did you already speak with Guest Services or the excursion desk? (required)

Supporting Information

Supporting Files

Optional. Upload photos, receipts, or other supporting documents. Accepted file types: PDF, JPG, PNG.

Witness or Staff Reference

Optional. Provide the name or role of any staff member or witness who can confirm the issue.

Refund Processing Preference

Preferred Refund Method (required)

Select one refund method. Final processing may depend on the original payment method and company policy.

Card Last 4 Digits

Only complete if you selected card refund and need help matching the payment method. Do not enter the full card number.

Acknowledgment and Consent

Consent to Use Submitted Information (required)

I understand that the information I provide will be used only to review and process this refund request, may be shared with Guest Services, accounting, and the excursion operator as needed, and will be handled according to applicable privacy and retention policies.

Yes No N/A

Acknowledgment (required)

I confirm that the information provided is accurate to the best of my knowledge and that I understand submission does not guarantee approval.

Yes No N/A

What happens after I submit

After submission, your request will be reviewed by Guest Services or the appropriate refund team. You may be contacted for clarification or additional documentation. If approved, the refund will be issued as an onboard account credit or card refund based on eligibility and policy.

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Email (required)

Your name (optional)

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