fancybox

100% Satisfaction Guranteed Customer Support

Consistent on a ongoing basis.

Trusted support for your MangoApps solution

At MangoApps after we deliver a great collaboration and intranet solution, we are always around to keep things running smoothly and make sure you get the most out of it and that it continues to be a success.

Standard Support
Monday - Friday
Response Time
Case Severity: 0
Initial Response Time Goal: < 12 hrs.
Resolution Time Goal: < 24 hrs.
Case Severity: 1
Initial Response Time Goal: < 24 hrs.
Resolution Time Goal: < 72 hrs.
Case Severity: 2
Initial Response Time Goal: < 72 hrs.
Resolution Time Goal: Scheduled for next maintenance release
Case Severity: 3
Initial Response Time Goal: < 5 business days
Resolution Time Goal: Scheduled for future maintenance release
Support sites
Priority Support
Monday - Friday
Response Time
Case Severity: 0
Initial Response Time Goal: < 2 hrs.
Resolution Time Goal: < 8 hrs.
Case Severity: 1
Initial Response Time Goal: < 8 hrs.
Resolution Time Goal: < 48 hrs.
Case Severity: 2
Initial Response Time Goal: < 48 hrs.
Resolution Time Goal: Scheduled for next maintenance release
Case Severity: 3
Initial Response Time Goal: < 5 business days
Resolution Time Goal: Scheduled for future maintenance release
Support sites
Dedicated support
Customer Success & Support Project
Dedicated Customer Success Manager
Chat & Screen Sharing Support
Ticket & Feature Request Tracking

Inquire more about our support and customer success service

We want to make sure you never get caught off guard.
We want to make sure you're always dealing with the best.

Have more questions on our support?

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