fancybox
Standard Support
Monday - Friday
Response Time
Case Severity: 0
Initial Response Time Goal: < 6 hrs.
Resolution Time Goal: < 24 hrs.
Case Severity: 1
Initial Response Time Goal: < 24 hrs.
Resolution Time Goal: < 72 hrs.
Case Severity: 2
Initial Response Time Goal: < 72 hrs.
Resolution Time Goal: Scheduled for next maintenance release
Case Severity: 3
Initial Response Time Goal: < 5 business days
Resolution Time Goal: Scheduled for future maintenance release
Priority Support
Monday - Friday
Response Time
Case Severity: 0
Initial Response Time Goal: < 2 hrs.
Resolution Time Goal: < 8 hrs.
Case Severity: 1
Initial Response Time Goal: < 8 hrs.
Resolution Time Goal: < 48 hrs.
Case Severity: 2
Initial Response Time Goal: < 48 hrs.
Resolution Time Goal: Scheduled for next maintenance release
Case Severity: 3
Initial Response Time Goal: < 5 business days
Resolution Time Goal: Scheduled for future maintenance release

Support Resources

Online help site: www.mangoapps.com/help
Onboarding guide: www.mangoapps.com/onboarding
Detailed release notes:www.mangoapps.com/releases

Inquire more about our support and customer success service

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What you'll get with a live demo

  • 1:1 product walk-through with a MangoApps expert
  • Q&A session specific to your organization and situation
  • Understanding of security, scalability, upgrades & support
  • Learn about various deployment options & best practices
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