Product Update - February 27, 2026

Job Targeting for Employee Referral Programs — restrict referral incentives to eligible jobs by department, location, or salary

Admins can now configure referral programs with targeting rules that limit which jobs display a given referral incentive. Eligibility filters include specific departments, locations, and a minimum salary threshold — so a high-value referral bonus for senior engineering roles, for example, will not surface on entry-level or unrelated positions. The system automatically matches each job to the best applicable program at display time, and the program list and detail pages now show the active targeting configuration at a glance.

Use case: An HR team running a $5,000 referral bonus for senior engineers can scope that program to the Engineering department and a $120,000 salary floor, ensuring frontline or administrative jobs are not mistakenly associated with the incentive.

Available in: Job Board → Referral Programs → Program Settings

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Service Desk Collaboration Improvements — @mentions, ticket following, and assignee privacy controls

Three new collaboration capabilities are now available on service desk tickets. Agents and admins can @mention other users directly in ticket comments — an autocomplete picker surfaces matching users and the mentioned person receives an in-app notification. Any employee can now follow a ticket to receive notifications when its status changes or a new comment is posted, making it easy to stay informed without being the assignee or requestor. Finally, admins can enable a setting to hide assignee details from requestors: the ticket owner remains fully visible to agents, managers, and admins, but requestors see only the team handling their request — useful for organizations that route work through shared queues or want to preserve agent privacy.

Use case: A support agent working a complex IT ticket can @mention a network engineer for input, while the employee who submitted the request follows the ticket for updates — without seeing internal assignment details.

Available in: Service Desk → Ticket View → Comments & Followers; Admin → Service Desk Settings → Assignee Visibility