Run: Slot Machine Hopper Fill SOP

The slot attendant verifies the fill request against the authorization log, confirming: (a) requestor identity and role, (b) machine serial number and location, (c) denomination and quantity match the approved fill ticket, (d) no discrepancies flagged in the prior 24-hour audit.

Count the approved inventory before any fill begins, verify the denomination mix against the fill ticket, and reconcile the issued amount to the cage or vault record. Stop and escalate any shortage, overage, or denomination mismatch before inventory leaves controlled custody.

The second employee independently counts the hopper contents or issued inventory, compares the result to the fill ticket, and confirms the count without relying on the first employee's statement. Both employees sign the reconciliation form. If the variance is not exactly ±0 coins, stop the process and escalate immediately.

Record the fill ticket number, timestamp, machine number, denomination, quantity filled, both employee names, and any variance or exception notes in the audit log or system of record. Retain the completed documentation according to site policy.