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Run: Cruise Ship Shore Excursion Tender Operations SOP

Cruise Ship Shore Excursion Tender Operations SOP template for managing passenger ticketing, boarding sequence, count verification, weather go/no-go checks, ...

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Steps

Confirm that weather, sea state, visibility, port instructions, and vessel maneuvering conditions are within the approved operating tolerance before any passengers are called to the embarkation area.
Compare the active passenger list against the approved excursion roster and identify any missing, duplicate, or unauthorized names before ticketing begins.
Issue a tender ticket or digital boarding authorization only after the passenger has been verified against the approved roster.
Announce the boarding order, any priority groups, and the exact last tender return time using the approved communications channel.
Keep passengers behind the marked line, maintain clear access to the gangway, and verify that the embarkation area is free of slip, trip, and crush hazards before boarding is opened.
Board passengers in the assigned order and stop immediately if the sequence is disrupted, capacity is approached, or an unauthorized passenger attempts to board.
Count all boarded passengers and reconcile the total against the approved manifest before the tender is released from the embarkation point.
Review current wind, swell, lightning, visibility, and docking conditions and issue a clear go, delay, suspend, or recall decision before the next rotation begins.
Release the next tender only after the prior verification steps are complete and the go decision has been confirmed by the designated authority.
Log the deviation, notify the master or designated authority, and keep the tender paused until the unsafe condition is resolved or the operation is formally suspended.
Perform a final headcount, reconcile all returning passengers against the manifest, and confirm no one remains unaccounted for before the gangway is secured.

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