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Run: Warranty Registration Audit

Audit shipped units against warranty registrations to catch missing records, serial mismatches, and bad install dates before coverage gaps become disputes. U...

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Audit Scope and Reconciliation Setup

Record the date range, shipment batch, product family, or customer cohort included in this audit.
Confirm both the shipped-units extract and warranty-registration extract are available for reconciliation.
Select the primary matching key used for reconciliation.
Indicate whether the review covers the full population or a defined sample.

Shipped Unit to Registration Completeness

Enter the count of shipped units and the count of matching warranty registrations.
Enter the number of shipped units with no matching warranty registration.
Enter the registration completion percentage for the audit population.
Confirm whether any registrations were submitted after the allowed warranty registration window.

Serial Number and Product Data Accuracy

Verify the serial number on each registration matches the shipped-unit record exactly, including leading zeros and suffixes.
Confirm the registered model, SKU, or product identifier aligns with the shipped item.
Check whether any shipped unit has more than one warranty registration record.
Record any serial mismatches, transposition errors, placeholder values, or incomplete product identifiers.

Install Date and Warranty Start Validation

Confirm the install date is present for all records where the policy requires it.
Record the install date used for warranty start validation.
Verify the recorded install date is not earlier than the ship date for the unit.
Confirm the warranty start date is calculated according to the applicable policy, such as ship date, install date, or activation date.

Exceptions, Corrective Actions, and Sign-Off

Select all applicable causes for missing or inaccurate registrations.
Document the action owner, due date, and remediation plan for each gap found.
Attach evidence such as reconciliation reports, screenshots, or exported audit logs.
Inspector confirms the audit findings are complete and accurate.

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