Run Service Desk Cash Handling Audit — Free

Desk Setup and Secure Storage

Cash drawer is locked or under direct associate control when unattended critical (required)

Drawer should not be left open or accessible to unauthorized personnel.

Yes No N/A

Blank checks, money order stock, and negotiable forms are secured critical (required)

Sensitive forms should be stored in a locked location or controlled access area.

Yes No N/A

POS terminal and receipt printer are functioning

Terminal logs in successfully and prints receipts without error.

Yes No N/A

Workstation is free of unauthorized cash, coins, or personal items

No loose cash or personal storage items should be present in the transaction area.

Yes No N/A

Required signage for payment services is posted and visible

Service desk notices, fee disclosures, and customer instructions are visible to customers.

Yes No N/A

Cash Drawer and Change Fund Controls

Opening or shift-start change fund count matches the recorded amount critical (required)

Count the drawer or change fund and compare to the documented starting balance.

Cash drawer variance is within approved tolerance critical (required)

Document the variance between expected and counted cash.

Large bills and excess cash are removed per policy critical (required)

Excess cash should be transferred according to store cash drop procedures.

Yes No N/A

Cash count sheet or log is completed and signed

The count record should identify the date, time, associate, and counted amount.

Yes No N/A

Safe drop or deposit transfer is documented when applicable

Verify that any cash transfer to the safe or deposit bag is recorded with amount and time.

Yes No N/A

Gift Card Activation and Sales Log

Gift card activation log is present for the audit period critical (required)

A log or report should be available for all gift card activations processed during the shift.

Yes No N/A

Activated gift card amounts match the POS or activation report critical (required)

Compare the log to the register or system report for matching amounts and timestamps.

Yes No N/A

Gift card activation exceptions are documented

Voids, reversals, failed activations, and customer disputes should be recorded with explanation.

Yes No N/A

High-value gift card activations are reviewed for approval

Transactions above the store threshold should show required supervisor approval or override.

Yes No N/A

Western Union and Money Order Transaction Records

Western Union transaction log is complete for the audit period

All send, receive, cancel, and refund transactions should be listed with date and amount.

Yes No N/A

Money order sales and voids match the register or service report critical (required)

Compare money order records to POS or vendor reports for completeness and accuracy.

Yes No N/A

Transaction receipts are retained for required retention period

Receipts or supporting documents should be filed according to company policy.

Yes No N/A

Customer identification or verification steps were followed when required

Required verification steps should be documented for regulated transactions.

Yes No N/A

Exceptions, Compliance, and Closeout

All cash or transaction exceptions are documented with explanation critical (required)

Include shortages, overages, voids, reversals, printer errors, and customer disputes.

Yes No N/A

Supervisor review is recorded for unresolved discrepancies

Escalations should show reviewer name, time, and disposition.

Yes No N/A

Inspector notes include corrective actions and follow-up owner

Document what was corrected during the audit and who is responsible for follow-up.

Yes No N/A

Inspection is signed and dated by the reviewer critical (required)

Final sign-off confirms the audit was completed.

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Run: Service Desk Cash Handling Audit

Desk Setup and Secure Storage

Cash Drawer and Change Fund Controls

Gift Card Activation and Sales Log

Western Union and Money Order Transaction Records

Exceptions, Compliance, and Closeout

Get your results