Run Retail Pharmacy Drive-Through Lane Readiness Audit — Free

Lane Access and Physical Readiness

Drive-through lane is unobstructed and accessible critical (required)

No cones, carts, pallets, trash, or parked vehicles block the lane or service approach.

Yes No N/A

Service window area is clear of debris and trip hazards critical (required)

Ground surface near the window is free of spills, loose items, cords, or other hazards.

Yes No N/A

Lighting at the drive-through window is adequate

Illumination is sufficient for safe interaction, medication handoff, and visual verification of the service area.

Weather protection or canopy area is intact and functional

If present, awning/canopy provides normal coverage and shows no visible damage that would affect operations.

Yes No N/A

Intercom and Communication Systems

Drive-through intercom powers on and responds critical (required)

System is active, responsive, and ready for customer communication.

Yes No N/A

Audio clarity is sufficient for two-way communication critical (required)

Voice transmission is understandable without excessive static, distortion, or delay.

Call button, push-to-talk, or headset controls function correctly

All required communication controls respond as intended and are available to staff.

Yes No N/A

Backup communication method is available if primary intercom fails critical (required)

Secondary process or device is available per site SOP for temporary communication continuity.

Yes No N/A

Tube System Operation

Tube system sends and returns carrier without error critical (required)

A test cycle completes successfully from window to pharmacy and back, if applicable.

Yes No N/A

Carrier, canister, or tube container is clean and undamaged critical (required)

No cracks, missing parts, residue buildup, or contamination that could affect safe transport.

Yes No N/A

Tube system area is free of jams, alarms, or fault indicators critical (required)

No active error codes, jam indicators, or abnormal sounds are present during readiness check.

Yes No N/A

Tube system readiness status is documented

Record whether the system passed the daily test and note any service issues or escalation actions.

Prescription Bag Staging and Secure Handoff

Prescription bags are staged in the correct pickup order critical (required)

Bags are organized to support efficient retrieval and reduce the risk of wrong-patient handoff.

Yes No N/A

Staged prescriptions are protected from public view and unauthorized access critical (required)

No visible patient names, labels, or medications are exposed to customers or passersby.

Yes No N/A

Pickup area contains only authorized items for drive-through service

No unrelated stock, personal items, or non-service materials are present in the handoff area.

Yes No N/A

Any controlled substance or high-risk handoff process is followed per SOP critical (required)

If applicable, verify the site procedure for secure transfer, verification, and documentation is being followed.

Yes No N/A

Window Sanitation and Customer Service Readiness

Drive-through window glass and counter surfaces are clean

No visible smudges, residue, spills, or buildup on customer-facing surfaces.

Yes No N/A

Touch points at the window are sanitized per site procedure critical (required)

Handles, counters, pens, card readers, and other high-touch surfaces are cleaned according to the cleaning schedule.

Yes No N/A

Hand hygiene supplies are available at the window critical (required)

Alcohol-based hand rub or handwashing access is available for staff use as required by site procedure.

Yes No N/A

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Run: Retail Pharmacy Drive-Through Lane Readiness Audit

Lane Access and Physical Readiness

Intercom and Communication Systems

Tube System Operation

Prescription Bag Staging and Secure Handoff

Window Sanitation and Customer Service Readiness

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