Run Retail Cashier Compliance Audit — Free

Audit Details

Store location

Cashier name or ID

Date and time of observation

Audit type

Customer Greeting and Engagement

Customer acknowledged within 10 seconds of approach critical (required)

Yes No N/A

Cashier used a polite and professional greeting

Cashier maintained appropriate eye contact and positive body language

Cashier offered assistance or next-step guidance

Yes No N/A

Greeting was consistent with store script or brand standard

Yes No N/A

Bagging and Merchandise Handling

Items were bagged carefully to prevent damage

Yes No N/A

Heavy, fragile, and temperature-sensitive items were separated appropriately

Yes No N/A

Cashier followed store bagging policy for reusable, paper, or plastic bags

Yes No N/A

Items were scanned and bagged in a way that minimized cross-contamination or product damage where applicable

Yes No N/A

Upsell and Loyalty Program Promotion

Cashier offered an appropriate upsell or add-on item

Yes No N/A

Cashier asked every eligible customer about loyalty enrollment critical (required)

Yes No N/A

Loyalty program explanation was accurate and easy to understand

Cashier handled customer refusal professionally without pressure

Yes No N/A

Transaction Accuracy

All items were scanned correctly critical (required)

Yes No N/A

Correct prices, discounts, and promotions were applied critical (required)

Yes No N/A

Correct payment method was selected and processed critical (required)

Yes No N/A

Receipt was issued or offered according to store policy

Yes No N/A

Policy Compliance and Cashier Station Condition

Cashier followed required uniform and appearance standards

Yes No N/A

Cashier station was orderly and free of obvious trip, spill, or obstruction hazards critical (required)

Yes No N/A

Emergency exit path near the cashier station was unobstructed critical (required)

Yes No N/A

Cashier followed applicable workplace safety practices at the register

Yes No N/A

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Run: Retail Cashier Compliance Audit

Audit Details

Customer Greeting and Engagement

Bagging and Merchandise Handling

Upsell and Loyalty Program Promotion

Transaction Accuracy

Policy Compliance and Cashier Station Condition

Get your results