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Run: QSR Drive Thru Speed of Service Audit

Track drive-thru speed, accuracy, and OEPE in one audit so teams can spot bottlenecks, improve handoff timing, and keep service consistent during peak periods.

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Audit Setup and Timing

Audit date and time recorded critical (required)

Store location identified critical (required)

Peak period or non-peak period

Measurement method confirmed critical (required)

Confirm that the audit uses a consistent timing method for OEPE and order-to-pickup measurement.

Yes No N/A

Drive-Thru Lane Flow

Menu boards are visible and easy to read critical (required)

Yes No N/A

Lane is free of obstructions critical (required)

Yes No N/A

Vehicle queue is managed efficiently

Rate how well the lane is moving based on observed congestion and staff response.

Order point is staffed during observed period critical (required)

Yes No N/A

Order Entry to Payment (OEPE)

OEPE time recorded critical (required)

Enter the observed OEPE time for the audited transaction.

OEPE meets target critical (required)

Indicate whether the observed OEPE met the location's service target.

Yes No N/A

Order was entered accurately at first attempt critical (required)

Yes No N/A

Payment handoff was prompt

Order Accuracy and Pickup

Order was complete and accurate critical (required)

Yes No N/A

Pickup time recorded critical (required)

Enter the observed time from order completion to pickup handoff.

Food was handed off in a timely manner critical (required)

Yes No N/A

Customer-facing communication was clear during wait

Service Recovery and Closeout

Delay causes documented

Corrective action identified

Inspector signature critical (required)

Get your results

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