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Run: OEM Repair Procedure File Audit

Audit closed collision repair files to verify OEM procedures were identified, saved, and followed from estimate through closeout. Use it to catch missing doc...

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Audit Setup and File Identification

Confirm the file is closed and the audit scope matches the repair order, vehicle, and final invoice.
Check that VIN, year/make/model, and repair order information are consistent across the file.
Record when the audit was completed and by whom.
Select the primary repair category for the audited file.
Select the documents present in the file.

OEM Procedure Retrieval and Traceability

Confirm the file contains the OEM procedures used to plan and perform the repair.
Verify the OEM source, vehicle-specific publication, or service information system is documented.
Confirm the pulled procedure applies to the actual repair performed.
Record the revision level, publication date, or access date of the OEM procedure used.
Confirm evidence of the OEM procedure retrieval is retained in the file.

Repair Execution Alignment

Verify the repair notes, labor operations, and supporting records align with the OEM procedure requirements.
Confirm any OEM safety-related steps were documented and completed.
Verify that any OEM-required electronic or functional checks are documented in the file.
Check that parts used and operations billed are consistent with the OEM procedure.
Confirm any deviation, exception, or alternate method is documented and justified.

File Completeness and Closeout

Verify photo evidence is present and supports the completed repair.
Confirm approvals for additional operations or supplements are in the file.
Verify the final invoice reflects the actual repair operations and approved supplements.
Confirm all identified deficiencies have been corrected or escalated.
Select the required follow-up action if deficiencies were found.

Auditor Sign-Off

Record the final audit outcome.
Summarize any missing documents, procedure gaps, or deviations found during the audit.
Auditor confirms the audit findings and outcome.
Indicate whether management review is needed for this file.

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