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Run: Last Mile Delivery POD Verification Audit

Audit proof of delivery records for each stop, including signature or approved alternative, delivery photo, timestamp, and exception handling. Use it to catc...

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Audit Details

Route or manifest identifier recorded

Driver name or employee ID recorded

Delivery date and audit date recorded

Number of stops reviewed documented

Proof of Delivery Evidence

Recipient signature captured or approved alternative documented critical (required)

Confirm the POD record includes a recipient signature, or a documented approved alternative such as contactless delivery authorization, where applicable.

Yes No N/A

Delivery photo evidence attached and legible critical (required)

Verify photo evidence is present when required, shows the delivered item or location, and is clear enough to confirm completion.

Yes No N/A

Photo evidence (optional)

Delivered item or package identifier matches the stop record critical (required)

Confirm the package, order, or stop identifier in the POD record matches the route manifest or delivery system entry.

Yes No N/A

Delivery timestamp recorded and within expected route window

Verify the delivery time is captured and aligns with the expected stop sequence or service window.

Customer Notification and Handoff

Customer notification sent before or after delivery as required critical (required)

Verify the required notification method was used, such as SMS, app alert, email, or call, based on the delivery workflow.

Yes No N/A

Delivery status updated in system promptly

Confirm the delivery was marked complete in the system without undue delay after handoff.

Yes No N/A

Recipient name, relationship, or handoff note documented when applicable

Verify the record identifies who received the delivery or explains why a recipient name was not captured.

Yes No N/A

Exceptions, Failed Attempts, and Escalations

Failed delivery attempts documented with reason code critical (required)

If a stop was not completed, verify the reason code and supporting notes are recorded.

Yes No N/A

Damage, shortage, or discrepancy reported when observed critical (required)

Confirm any visible damage, missing items, or delivery discrepancies were reported in the POD record and escalation workflow.

Yes No N/A

Customer refusal, access issue, or address issue documented

Verify exceptions such as refusal, gate/access problems, or incorrect address details are clearly documented.

Yes No N/A

Compliance and Record Quality

All required POD fields completed without blanks critical (required)

Review the record for missing mandatory fields, inconsistent entries, or incomplete stop data.

Yes No N/A

Record is legible and time-stamped

Confirm the POD record, signature, and photos are readable and include time-stamped evidence where applicable.

Yes No N/A

Audit notes and corrective actions documented

Document any deficiencies, non-conformances, or follow-up actions required to close the audit.

Yes No N/A

Note (optional)

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