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Run: Last Mile Delivery POD Verification Audit

Audit proof of delivery records for each stop, including signature or approved alternative, delivery photo, timestamp, and exception handling. Use it to catc...

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Audit Details

Proof of Delivery Evidence

Confirm the POD record includes a recipient signature, or a documented approved alternative such as contactless delivery authorization, where applicable.
Verify photo evidence is present when required, shows the delivered item or location, and is clear enough to confirm completion.
Confirm the package, order, or stop identifier in the POD record matches the route manifest or delivery system entry.
Verify the delivery time is captured and aligns with the expected stop sequence or service window.

Customer Notification and Handoff

Verify the required notification method was used, such as SMS, app alert, email, or call, based on the delivery workflow.
Confirm the delivery was marked complete in the system without undue delay after handoff.
Verify the record identifies who received the delivery or explains why a recipient name was not captured.

Exceptions, Failed Attempts, and Escalations

If a stop was not completed, verify the reason code and supporting notes are recorded.
Confirm any visible damage, missing items, or delivery discrepancies were reported in the POD record and escalation workflow.
Verify exceptions such as refusal, gate/access problems, or incorrect address details are clearly documented.

Compliance and Record Quality

Review the record for missing mandatory fields, inconsistent entries, or incomplete stop data.
Confirm the POD record, signature, and photos are readable and include time-stamped evidence where applicable.
Document any deficiencies, non-conformances, or follow-up actions required to close the audit.

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