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Run: Internal Communications Audit

Audit internal communication channels, message quality, reach, and follow-up actions in one structured review. Use it to spot gaps in coverage, consistency, ...

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Audit Scope and Communication Inventory

Audit period is defined and documented

Record the start and end dates covered by the communications audit.

Business units and employee groups in scope are identified

Select all audiences included in the audit.

Note (optional)

Primary internal communication channels are inventoried

Select the channels reviewed in this audit.

Note (optional)

Communication owners and approvers are identified for each channel critical (required)

Verify that each major channel has an accountable owner and approval path.

Yes No N/A

Reference documents and messaging standards are available

Confirm that brand, tone, and governance guidance is available to communicators.

Yes No N/A

Channel Coverage and Accessibility

Channel access is available to all intended audiences critical (required)

Verify that employees in scope can access the channels used for critical updates.

Yes No N/A

Intranet or portal content is current and searchable

Rate the usability of the primary internal content hub.

Note (optional)

Critical announcements are distributed through more than one channel critical (required)

Confirm that urgent or high-priority messages use redundant channels where appropriate.

Yes No N/A

Frontline and non-desk employees receive communications in accessible formats critical (required)

Verify that messages are adapted for employees without regular email or computer access.

Yes No N/A

Language and readability are appropriate for the audience

Assess whether messages are written at a usable reading level and translated where needed.

Note (optional)

Message Quality and Consistency

Messages are accurate and free of conflicting information critical (required)

Assess whether communications contain consistent facts, dates, and instructions.

Note (optional)

Messages include a clear call to action or next step

Verify that employees know what to do after receiving the communication.

Yes No N/A

Timing of communications supports business needs and deadlines

Rate whether messages are sent early enough to allow action and avoid confusion.

Note (optional)

Tone and messaging are aligned across leaders and channels

Assess whether the same message is reinforced consistently by executives, managers, and channel owners.

Note (optional)

Sensitive or confidential information is handled appropriately critical (required)

Confirm that communications follow confidentiality and approval requirements.

Yes No N/A

Reach, Engagement, and Feedback

Open, attendance, or readership metrics are tracked for key communications

Verify that channel performance metrics are available for major campaigns and announcements.

Yes No N/A

Audience reach meets target expectations

Enter the percentage of the intended audience reached for the selected communication.

Note (optional)

Employee feedback channels are available and used

Confirm that employees can ask questions, submit suggestions, or flag confusion.

Yes No N/A

Feedback is reviewed and responded to within a defined timeframe critical (required)

Verify that questions and concerns are acknowledged and routed for action.

Yes No N/A

Managers are equipped to cascade messages and answer questions

Assess whether managers have the tools, talking points, and confidence to reinforce communications.

Note (optional)

Gaps, Corrective Actions, and Next Communications Plan

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