Run Grocery Self-Checkout Compliance Audit — Free

Attendant Presence and Oversight

Attendant assigned and visibly stationed within direct line of sight of all active self-checkout lanes critical (required)

An attendant is present, identifiable, and positioned to observe customer activity across the self-checkout area.

Yes No N/A

Attendant response time to exception alerts is prompt critical (required)

Verify the attendant responds to age checks, coupon overrides, weight exceptions, and payment issues without undue delay.

Attendant is not simultaneously responsible for too many lanes to maintain effective oversight

Assess whether staffing levels allow active monitoring and intervention without gaps in supervision.

Exception handling process is visible and followed consistently

Observe whether overrides, voids, age checks, and item rescans are handled according to store procedure.

Yes No N/A

Shrink Prevention Controls

Weight-scale or bagging-area alerts are functioning and not routinely bypassed critical (required)

Confirm the system detects mismatches and that alerts are addressed rather than ignored or disabled.

Yes No N/A

Void, refund, and manual price override activity appears controlled critical (required)

Review whether exception transactions are limited to legitimate cases and are documented per SOP.

High-shrink items are protected by additional controls

Verify that items commonly associated with shrink are monitored through placement, camera coverage, or attendant review.

Self-checkout area is free of obvious concealment opportunities

Check for clutter, blind spots, or poorly arranged fixtures that could facilitate concealment or unobserved item removal.

Yes No N/A

Coupon and Promotion Compliance

Coupons are scanned and validated before acceptance critical (required)

Confirm coupons are checked for expiration, product match, quantity limits, and other store requirements.

Yes No N/A

Manual coupon overrides are limited and documented

Review whether exceptions are rare, authorized, and supported by a clear reason or supervisor approval.

Coupon handling instructions are available to attendants

Verify attendants have access to current coupon policy, escalation steps, and exception approval rules.

Yes No N/A

Invalid, expired, or duplicate coupons are rejected critical (required)

Observe whether the system and attendant prevent acceptance of coupons that do not meet policy requirements.

Yes No N/A

Age-Restricted Item Controls

Age-restricted items trigger a required attendant intervention critical (required)

Verify the system pauses the transaction until age verification or approval is completed.

Yes No N/A

Age verification is performed according to policy critical (required)

Confirm the attendant checks identification or otherwise verifies age in accordance with store procedure and applicable law.

Yes No N/A

Restricted items cannot be bypassed without authorization critical (required)

Observe whether customers can continue the transaction without the required approval or item removal.

Yes No N/A

Age-restricted item incidents are logged when exceptions occur

Verify that failed age checks, attempted bypasses, and attendant interventions are documented per SOP.

Yes No N/A

Documentation and Corrective Actions

Deficiencies are documented with clear corrective actions

List each non-conformance, the immediate containment action, responsible owner, and due date for correction.

Inspector signature

Signature of the person completing the inspection.

Inspection completion time

Record when the audit was completed.

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Run: Grocery Self-Checkout Compliance Audit

Attendant Presence and Oversight

Shrink Prevention Controls

Coupon and Promotion Compliance

Age-Restricted Item Controls

Documentation and Corrective Actions

Get your results