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Run: Grocery Produce PLU Label Accuracy Audit

Audit produce PLU stickers, shelf tags, and organic signage against the POS price book before customers are overcharged or misled. Use it to catch code-forma...

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Audit Setup and Scope

Record the date and time the audit begins.
Enter the full name and job title of the person conducting this audit.
Specify the store number or name and the produce section(s) included in this audit (e.g., wet rack, bulk bins, organic bay).
Record the total number of individual produce items spot-checked during this audit. Minimum recommended sample: 20 items.
Confirm that the current POS price book or PLU lookup system is accessible and reflects the most recent price update before beginning the floor walk.

PLU Code Format Accuracy

Spot-check a minimum of 10 conventional produce items. Confirm each shelf tag or sticker shows a 4-digit PLU code without an organic prefix.
Spot-check a minimum of 5 certified organic produce items. Confirm each shelf tag or sticker shows a 5-digit PLU code with a leading '9' (e.g., 94011 for organic banana). Reference: IFPS PLU Codes FAQ May 2025.
Count and record the total number of items where the PLU code format does not match the product type (e.g., a 4-digit code on an organic item or a 5-digit code on a conventional item).
Check that individual PLU stickers applied to loose items (e.g., apples, avocados) are not peeling, smudged, or missing digits.

Price Accuracy — Shelf Tag vs. POS System

Cross-reference the shelf tag price against the POS price book for each conventional produce item sampled. Record any discrepancy in comments.
Cross-reference the shelf tag price against the POS price book for each organic produce item sampled. Organic items typically carry a price premium; confirm the correct 5-digit PLU is mapped to the organic price.
Record the total count of items where the shelf tag price does not match the POS system price. Zero discrepancies is the acceptable threshold.
Verify that any 'Sale' or promotional shelf tags reflect promotions currently active in the POS system. Expired promotions still displayed must be removed immediately.

Organic vs. Conventional Signage and Labeling

Confirm that overhead, shelf-edge, or bin signage explicitly identifies organic produce areas. Signage must be unambiguous and not rely solely on PLU stickers for organic identification.
Check that conventional items have not migrated into organic display areas. Commingling of organic and conventional produce under organic signage may constitute misrepresentation under USDA NOP.
Confirm that all shelf tags display at minimum: product name, PLU code, unit of measure (each/lb), and retail price. Blank or placeholder tags must be flagged.
Verify that shelf tags reading 'Organic' correspond to certified organic product currently stocked in that location. Check for situations where organic tags remain after organic stock was replaced with conventional.

Signage Condition and Placement

Inspect shelf tags for legibility. Tags in produce wet racks are particularly susceptible to moisture damage. Illegible tags must be reprinted.
Confirm that no shelf tag is misaligned, shifted, or positioned under a different product than intended. Misplaced tags are a common source of price accuracy complaints.
Rate the overall condition and accuracy of produce department signage observed during this audit.

Corrective Actions and Audit Close-Out

Confirm that deficiencies found during the audit walk have been corrected on the spot or formally escalated to the produce manager or store director with a documented deadline.
List each deficiency observed (item description, location, nature of error) and the corrective action taken or assigned. Include responsible party and target completion date for open items.
Inspector signature confirming that this audit was conducted accurately and all findings are documented.

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