Run Grocery Pharmacy Drive-Through Window Audit — Free

Inspection Details

Inspection date and time recorded

Store, pharmacy, and drive-through location identified

Inspector name and role documented

Audit type selected

Peak or non-peak traffic period noted

Queue Flow and Wait Time

Drive-through queue is clearly marked and organized

Yes No N/A

Average wait time observed is within site target

Note (optional)

No excessive line backup into traffic, parking, or pedestrian areas critical (required)

Yes No N/A

Staff actively manage the lane during busy periods

Yes No N/A

Customers are acknowledged promptly at the window

Note (optional)

HIPAA Privacy and Conversation Control

Conversation area limits audible disclosure to the minimum necessary critical (required)

Yes No N/A

Window design or barriers reduce the likelihood of being overheard by nearby customers or pedestrians critical (required)

Yes No N/A

Staff use privacy-safe language and avoid speaking full patient details aloud critical (required)

Yes No N/A

If a privacy concern is identified, staff offer an alternate counseling location or callback process

Yes No N/A

Privacy signage or instructions are posted where needed

Yes No N/A

Window Condition and Transaction Handling

Window opens, closes, and seals properly

Yes No N/A

Pass-through drawer, tube, or handoff area is clean and functional

Yes No N/A

Payment and prescription handoff process is orderly and secure critical (required)

Yes No N/A

Lighting at the window is adequate for safe service and document review

Note (optional)

Safety, Housekeeping, and Compliance

Drive-through lane surface is free of debris, spills, and trip hazards critical (required)

Yes No N/A

Traffic control devices, cones, bollards, or markings are in place where needed

Yes No N/A

Emergency access is not blocked by the drive-through queue or equipment critical (required)

Yes No N/A

Staff have access to required PPE for the task being performed

Yes No N/A

Any observed deficiency documented with corrective action and owner

Get your results

Enter your email — we'll send you a PDF of your filled-out template, plus the occasional MangoScoop newsletter (templates, workflow tips, product updates). Unsubscribe anytime — link is in every email.

Email (required)

Your name (optional)

Run: Grocery Pharmacy Drive-Through Window Audit

Inspection Details

Queue Flow and Wait Time

HIPAA Privacy and Conversation Control

Window Condition and Transaction Handling

Safety, Housekeeping, and Compliance

Get your results